Starbucks — Restaurant in McKinney

I've never had a poor experience at any Starbucks until this morning. Not a huge deal, but noteworthy, since there are hundreds of Starbucks locations to choose from in North Dallas. I was in a different area than normal due to an early appointment, so I went through the drive through at this one.

Most days, I go through a Starbucks drive through and order a black coffee with no issues, which reminds me to leave a positive note on those other locations.

I ordered my normal black coffee, pulled up to the window, and my barcode on my phone wouldn't scan. The barista told me my screen was too dark after trying it twice and had an agitated tone. When I told her I'll scan my credit card instead (old school) she got annoyed, and said "just make your screen brighter!" As I grabbed my credit card she let out a sigh as she grabbed the machine, and used an even more stern tone to state "Answer the question first, then tap to pay." She was frustrated that I was trying to tap first. Not a big deal, but she kept repeating herself in the same tone, urgently and even more agitated, instead of treating me with patience, kindness, and care. "Answer the question first! ...then tap to pay!"

There's an irony in raising your voice in frustration when the machine is asking for a tip based on your service. I mean, cut me some slack, I haven't had my coffee yet ;)

So why write this out for a $3 coffee?

I deal with people all day every day and it's my passion in life to help others and provide great experiences to others in my life, so I wanted to offer this feedback. It's not what you say, it's how you say it. Take a deep breath, relax, and it's coffee after all. Isn't this supposed to be fun?

I'll be back at my normal location...

tried to enjoy non smoking area with blind autistic mentally handicap brother yesterday, a smoker was there, asked him to stop. He refused. I repeated request and asked him if he did not see the signs. SB manager Joanna Hames came out of store, and asked us to leave.....because I was upset that she was defending the smoker in a clearly marked SB policy non smoking area...She went as far as to call the police on us! AND McKinney PD, 8 officers in total told us we were to never come back per the mamager... .. A blind autistic mentally handicap man and me....not to come back because we expected a smoke free environment.

Fine, so change your policy and make it a smoking area....and I won't have a complaint.

Otherwise SB manager needs to enforce SB policies .. SB in Seattle with the two innocent black men just sitting talking were asked to leave.....SB managers evidently pick and choose who can come to their stores????? Hello ACLU...founded by a blind woman....Helen Keller...I think they will take up our cause to provide free of smoke area...if that's your policy,...

Today I ordered an iced americano here after working out. When I first ordered, the person who was ordering talked about a drink other than the coffee I wanted, so I talked about the Venti iced americano again and tried to pay for it. The woman told me about a different drink I said again, " Venti Iced Amercano." The woman who was taking my order told me to wait a little longer and gave me the drink right away. I thanked her and drank the coffee I ordered and found that what was so shocking was a drink other than the coffee I ordered. It was like... sugary coffee, not sweet, but bitterly sweet, so I couldn't drink much more. I was so angry that I was going to tell her that I got the wrong order again, but I didn't want to go back and couldn't finish it and I had no choice but to throw it away. The manager here needs to retrain the staff here. Can the staff who received the order, the staff who made the drink by looking at the order ticket, and even order and make the drink that the customer...