Salata — Restaurant in McKinney

Beware! First time ever customer here tonight...and will definitely also be the last. This was one of the worst customer experiences I have ever had at a restaurant. I ordered online a dinner for the family tonight which consisted of 3 salads and a bottle of ranch. 2 of the salads were intentionally ordered with no dressing since we were ordering the bottle of ranch. So, the bottle of ranch here is key to the meal. When the time came, I drove to pickup the ordered dinner. The young woman working the counter aloofly told me it was being worked and should be ready in a few minutes. I was a little early, so understandable. I waited a few minutes, and eventually was given my bag with the order. However, the young woman was a little brash this time up when giving me the bag. Actually, she didn't give me the bag. She rudely plopped it near the edge of the counter and said "here it is." That was an unusual way of showing appreciation for a patron. As I was walking out, I noticed the bag didn't have the bottle of ranch dressing. I turned around and walked back to the counter where I had to interact with the same young woman again. I told her I was missing the bottle of ranch, and asked for the ranch. It is only then, that she informs me that they have no ranch! Wait..what? Yes, she told me they had no ranch. So, she let me almost walk out of the store knowing I paid for the bottle of ranch and knowing that I was not receiving said bottle of ranch, yet communicated none of this to me. Am I in the twilight zone? Remember, I stood there waiting for a few minutes, so plenty of time for her to fill me in on this key item in my order. Nevermind that I was able to order the ranch to begin with! She said I was not charged, but I have not been able to validate that yet. The receipt shows I was charged for the bottle of ranch. So, I thought for a second of what was actually happening, and I then asked to talk to a manager because this was obviously a frustrating problem. The young woman then told me there was no manager and she was the shift lead and there was nothing she could do. I asked again, and I was told again there was no manager and she was the shift lead, and there was nothing she could do. Obviously, the young woman does not understand customer service, nor care about her job, and noticeably gives no regard for the situation. That is a major problem, and rather than even try to deal with her further (because I knew it would go nowhere) I figured I'd start with this review when home, and I walked out calmly, but very, very frustrated. Fortunately, I was able to stop at another nearby restaurant on the way back home that was actually cool enough to give me some ranch...at no charge even. Now that is customer service, for a non paying customer even! For Salata, terrible transaction, and absolutely the worst attitude and service from that young woman. No cap. The absolute worst service ever. And to top all of this off, one of our salads came with the greens, but hardle any of the toppings. Another salad came with hardly any greens and a ridiculous amount of toppings. Not sure if there was a manager on duty here at the time or not, but the employees working the front were doing a terrible job tonight. I will be requesting a full refund tomorrow (or publically, kind of doing that here now). And I will never dine with any...

Terrible experience . My shop is in Carrollton however I live in McKinney so on the days I go in later I always provide my girls with lunch of their choice. I ordered 3 salads for myself and 2 of my employees. Once I get to the office we all realize the salads don’t have the correct dressing. Despite that we were willing to try the salad with dressing provided. None of us liked the dressing. I called in and spoke with the manager and told him we were provided the incorrect dressing. He told me I could bring the salads back in and exchange them. I was unable to make it in within the next few days due to my work schedule. Today I call in to speak with a manager because it is a day I go in late so was going to bring the salads in to exchange them for coworkers and manager Mario tells me to hold on. I assume he thought he had placed me on hold because I then hear him speaking with someone repeating everything I stated above. He then states “ yea she still has the salads that’s bizarre”....I chuckled and he must have realized the phone was unmuted because it then becomes very quiet . Shortly after the phone disconnect. I was told by the first manager to keep the salads . I spent $40 on salads I could not eat of coarse I wanted them replaced. What I find bizarre is every Salata I’ve been to have never messed up my order or been as unprofessional as the employees and management at this location. I would NEVER spend a penny...

My first time eating at Salata I walked in and was greeted my an unintelligible mumble from a guy behind the counter. There’s no signage or instructions as to how it all works or what Salata has to offer. But the guy behind the glass mumbles something at me again so I smile and say, “I’ve never been here before, I’m not sure how it works” to which he blankly stares at me. I panic and just start listing off vegetables as Mr. Personality behind the glass tosses things into a bowl. As I move down the line, I encounter other workers who have the same level of customer service skills and personality. Lots of blank stares. I ask for “just a little” of my chosen dressing and the worker dumps an overflowing ladel full of dressing into my bowl.

I reach the end of the line where a new worker finally speaks clearly and makes eye contact. I’m asked if I’d like any soup. Soup?! I had no idea soup was an option! I’d love some soup, however, I have a 5 gallon bucket of salad to eat, so I pass on the soup.

In summary: the service is lackluster. The signage sucks The salad options are numerous and look fresh The tea and lemonade are fabulous.

Overall: 3 stars for a lousy first impression and dead behind...