Diesel Barbershop West University Crossings — Local services in McKinney

At the suggestion of a friend, I visited this location today at 12 noon as a walk-in for a simple beard outline clean up. I was greeted by two polite, and professional young men - they informed me that the next available appointment was at 1PM with Summer.

I agreed to the appointed time, however, it was explained that in order to hold the time slot I was required to put a "credit card on file" in case I didnt return they would need to charge me for being a no-show. What? I explained I had every intention of returning and was uncomfortable placing a "card on file" for a simple beard outline trim.

Being acutely aware of the pitfalls of saving credit cards online, I needed to know their cybersecurity protocols, how they planned to safeguard customer sensitive proprietary information (credit cards) from bad actors. Where was my card going to be stored? What is the retention period?

Bottom line, if I was unwilling to provide a credit card, they would be unable to save and/or guarantee the 1PM appointment per policy. I was absolutely floored with the policy and their inflexibility though I had given assurances I would indeed return. Not wishing to risk losing the time slot (at this point it is 12:15 PM and I'm still debating the policy), I agree to stay in the shop until the appointed time in order not to lose the time slot.

While I waited, I asked to speak with a manager and/or owner in order to document my concerns. I contacted the owner, Edward Harvey, he was professional and courteous, we spoke about the policy. While I do not agree with it, the proprietor has every right to run his business as he sees fit. That said, Mr. Harvey agreed to make an exception and scheduled the appointment without the requisite card. He offered to comp the beard trim as a make good gesture (not necessary / I paid for the service provided).

Summer did a great job, I was quite pleased and do recommend her. That said, I'm not sure if I will return based on this policy requirement. At a time when many businesses are shunning storing customer sensitive information due to the risks and financial liabilities associated with the practice (hacking), I am puzzled as to why another option/solution has not be arrived at which is less punitive for the customer, and still meets the objective of...

Review of Shay from Diesel Barbershop:

I've had the pleasure of having Shay cut my hair multiple times at Diesel Barbershop, and I must say, each experience has been nothing short of amazing. From the moment you walk in, Shay's friendly demeanor and professional attitude put you at ease.

One of the things I appreciate most about Shay is their attention to detail. They take the time to listen to what I want and offer their expert advice to ensure I leave feeling confident and satisfied with the result. Whether it's a simple trim or a more complex style, Shay approaches each haircut with precision and skill.

Not only is Shay incredibly talented, but they also have a keen eye for aesthetics. They understand how to work with different hair types and textures, ensuring that the final look complements my features and personal style. Their creativity shines through in every cut, and I always receive compliments on my hair after visiting Shay.

Additionally, the atmosphere at Diesel Barbershop adds to the overall experience. It's a welcoming and trendy space where you can relax and enjoy a quality haircut. The staff is friendly, the music is great, and the attention to cleanliness and hygiene is top-notch.

Overall, I highly recommend Shay at Diesel Barbershop to anyone looking for a skilled and reliable barber. Their exceptional talent, attention to detail, and friendly demeanor make them stand out in the industry. I wouldn't trust anyone else...

We live in the neighborhood. Saw the OPEN sign. My boys & I were excited to support this new business in our community only to be disappointed. We walked in excited and we’re greeted with “Do you have an appointment?” My response “no”. The girl with red hair said “we don’t have any availability”. Which was totally fine but the delivery was just plain rude! I would have been more than happy to book an appointment for the next day but we weren’t even given that option. It felt more like bye get out. I even told my boys let’s go somewhere else. Hoping she would offer us an appointment for tomorrow but clearly that didn’t happen.

Customer service is important for every business. I would have also appreciated a “Hi Welcome, Unfortunately, today we’re all booked up but would you like to schedule an appointment for tomorrow etc” (with a smile but got none of that) New Customers are important for any business let alone I have 3 boys that get hair cuts every two weeks. We were only trying to support a local business in our community. I’d suggest calling since they aren’t very friendly...