Sicily's Pizza & Pasta — Restaurant in McKinney

Today was my first visit and I guess I expected something more from the great rating that this establishments has online. Unfortunately I was treated to a really sub-par lunch. First impression was good, typical Italian-American style dining room, stereotypical Italian music playing, nice aroma in the air. Unfortunately the good ended here. I ordered an ice tea and the red plastic cup that it was served in had a ring of scuzz around the top lip on the inside. I think it's time to get the dishwasher serviced. I noticed the same coating on the silverware that was provided to me. Service was friendly, although not very prompt. I will dive deeper into this in a moment. My wife ordered Tortellini alla Panna and I chose the Ziti with meat sauce. I should have known something was up when the food arrived very quickly. The ziti were extremely overcooked, I think what the kitchen does is to pre-cook the pasta, portion, refrigerate and then place in boiling water once an order is placed to bring it back up to temperature. There is nothing wrong with this, unless you leave it in the water too long before or after refrigeration. I believe that what was served was left too long to cook at both stages as it would fall apart on my fork when trying to pick it up. Also this caused it to be extremely mushy, to a point were it was not even edible. The sauce was ok-ish. Typical sauce that is ordered at any non-Italian owned Italian themed restaurant. I must say that the portions are really big, enough for two meals. My wife seemed to enjoy her meal, but it was quite a while before our waitress returned to check on us. She asked how everything was and I responded with an "eh". No further inquiries were made and she went on her way back to chat with the other servers. It was slow, so I could not really blame her, although there was still a table behind us that needed to be bussed and set up for then next round of customers. Our waitress returned once again to see if we needed anything else and we asked for a take home box, she asked if we wanted two, but said that one would be fine. Once we had my wife's food boxed up she asked if everything was OK with my meal (I may have had a total of five bites) and I informed her that the pasta was extremely overcooked and told me I should have said something as I could have gotten something else. I don't think there was anything else I could have wanted as most likely all the other pasta dishes would have been overcooked in the same fashion. Honestly there are several more authentic Italian restaurants in the area. I do recommend this place if you enjoy cafeteria quality food with lukewarm service. Also I was still charged for my barely eaten...

It is not authentic Italian food I have had really extremely good authentic Italian food and there’s is ok but not great or good in my opinion you would be better off eating at home. and as far as family friendly atmosphere if lack of colors on everything and kids running around the restaurant like screaming branches screaming I am bored there is nothing to do and they don’t even have a menu I can color on here family friendly then yes it is definitely family friendly if you can tolerate screaming children while eating and having a migraine before you even leave the restaurant. It is so cramped that when people walk to there table you are always getting bumped into. The bathrooms are not clean and I think porter potties are probably cleaner if anything they are closer to a porter potty then a restroom even then I think that is an insult to porter potties. Food was not hot in fact it was closer to if someone took the food out of the fridge and put it in the microwave for less then 1 minutes everything is prepackaged and frozen until served which is already not authentic at all and they call it fresh authentic Italian food which couldn't be farther from the truth even if they tried. and the we ate there was so cold like it came from the fridge that it was definitely not up to health code standards if I were to recommend anything it would be to not go to sicily’s and make the food you want from there at home instead you are less likely to end up with food poisoning or getting sick from something you eat or drink there. I got a migraine from the screaming children and loud atmosphere in the restaurant within less then 5 minutes of walking through the door. And the less then clean smell in the restaurant was so bad at one point when we went there to give them a second chance we had to just walk out cuz it made us so sick to our stomachs we almost threw up when we walked...

Went to this place last night been many of times loved it but my experience and disrespect from the owner was so hurtful now I never had a problem I order at least once a week a stromboli every time with no issue so I order it last night which was my usual when I cut open the food was not cooked cheese wad not melted so I asked the waiter to redue she was like no problem so as my family ate I wait...ed a extra 20 minutes for my dinner and what I received was the same food just placed in the oven I dont know about anyone else but if I been to other restaurants and had food made fresh from scratch when something was not right so I ask the waitress because my food was not made correctly will it be taken off my bill she said she dont know she has to discuss that with the manager I didnt eat it just ask for a to go plate when I got to the register the owner who has been kind on many days said if you want it off your bill you cant take it off so my husband gave the plate back at which the owner threw it across the room in the trash my kids was so in awe at his disrespect I told the owner never been treated like this in my life he said well dont come back I said thats fine then said to the waiter black people make me sick my oldest son was so hurt to see me treated like that he wokeup this morning easter sunday to say to me mom I'm so sorry you were treated like that I was so broken hearted I loved that place will not return me or my family just wanted to get this off my chest.....the place was Sicilys...