Game X Change McKinney — Local services in McKinney

I would have given this place 5 stars because of ONE person, who was amazingly helpful and really kind. BUT. The other three people in there absolutely trashed my first time experience here. I’ve been shop hopping all day looking for a specific guitar hero for Xbox, was recommended to come here, and so I came! Sadly no guitar hero, but the guy with glasses, goatee, black hair, that’s skinny and lean, helped me immediately. Greeted me when I walked in, and was on it to see what I needed. Since I didn’t get guitar hero, I happily found some other games I happen to be after! I went up to the counter, where a guy with red dyed highlights and a baseball cap, a taller white guy in a flannel, and another man with a mustache, were. I asked if they happened to have sonic unleashed for Xbox 360. An immediate no with lovely attitude… okay… my bad… The guy who helped me originally came back to the desk so I kinda quietly asked him, and he said “I’m not to sure, but it doesn’t hurt to check!” And he immediately hopped to it, and lo and behind… sonic unleashed for Xbox 360, in stock. Guy with the mustang didn’t look happy. “Yea it was there, there’s no case and I was gonna buy it.” Sorry I guess??? I paid and left. The guy who helped me was amazing, friendly, great conversation, and was super chill. Everyone else… very much NOT that… If the guy who helped me is working, I’ll be more than happy to buy more stuff, but if it’s literally anyone else on that staff who don’t seem to happy to be working there or sell anything (saw a shadow lugia plush, complemented whoever owned it, and the guy with red highlights said “oh that’s mine! Thanks! Oh well- it will be mine I mean!” So… that plush AND Sonic were for public purchase… got it…) Be careful...

My daughter and I had over 15,000 bulk pokemon cards. We called and confirmed on 3 occasions that they would purchase (English) common and uncommon for 1 cent each, and rare cards for 3 cents each. Based on those conversations with them my daughter and I spent over 6 hours going through every card we had and organizing them. We ended up with over 10,000 cards that fell under those categories – based on the pricing we were given, we had $124 worth of bulk. When we got there with all the cards, we were only paid .0014 cent for common cards and only received $61 for everything ($63 short of what we were led to expect). We let them know that we had called 3 times and were told that they would purchase common for 1 cent each – the staff member said “sorry, they lied to you”. I asked if I could speak with a manager and was told that Andre was a good guy, and he would at least try to meet us halfway. When I finally spoke with Andre, he apologized and said there was nothing he could do. He suggested that maybe I misunderstood which I thought was incredibly insulting. He made it very clear that he had no intension of making it right. Terrible customer service, very confused (although nice) staff. I’ve been a long-time customer and I will never go...

I have been coming here for about a year now, spending plenty of my hard earned money. I have bought multiple pops from here along with some tech cards etc. and have probably spent well over a grand in the past 6 months. A couple of months ago I purchased a “rare” funko pop from the shop for $80. Come to find out at WeebCon that the pop is fake. Naturally I come in to see what can be done, I am a regular customer here at this point so I was hoping for something to be done about it, but instead was told I was just out of luck. They told me I could have swapped out the pop with a fake in the time that I had it, a ridiculous accusation. I have bought hundreds of dollars worth of pops from this franchise supporting this store that obviously couldn’t care less about its customer base. I looked past the ignorant and rude employees due to the one guy that is usually in there when I do come in, but I will not be returning. I would rather risk ordering pops through the internet than to return to this store. I will also be informing everyone I know that shops at similar stores not to go here unless they possibly want terrible customer service and a chance to receive a fake product that the store will accuse you of swapping out. Do yourself a favor and...