Diamonds-N- Designs — Local services in McKinney

I took my 24 year old watch in last June to replace the battery. A week later the watch stopped again, so I took it back. They told me the battery was bad and replaced it again. About 2 weeks later the watch clouded up and stopped working. I returned a third time when they told me that I had gotten the watch wet and now needed to replace the element. $476 and 4 months later I got my watch back. Guess what...it worked fine...for a day. Then the hands fell off. Now please keep in mind I've had this watch for 24 years, and NEVER had any issue with it. Not ever! So I returned again to show them the hands had fallen off. They said I needed to leave it with them. We did the hands-falling-off game 3 times before they told me I now needed to buy new hands, and I'd have to pay $65 for them. All in they had my watch for 11 months and $541 later...we'll see how long it works.

What I know for certain is that I'll never step into this store for any reason again! The owner has been incredibly rude, didn't care one bit about the inconvenience of driving 45 minutes every time I had to return, and kept telling me why it was my fault. Terrible place! Save yourself the trouble and don't bother with...

I had a great experience here and look forward to returning in the future. -The watch battery that I needed changed was done quickly while I waited. -My engagement ring which I dropped off to have resized was completed beautifully and at a very fair price. It looked so good, that when I picked it up, I almost didn't recognize it as my own. The work was done THAT well and it was cleaned up THAT much. I forgot how sparkly my ring is! -Additionally, when having my engagement ring looked at, the jeweler helping me (an older gentleman) noticed that another of the rings I was wearing needed some work done. This particular ring was my great-grandmother's engagement ring and is over 100 years old. After the work was done it was as if this ring had a look and personality to it that I did not know before. Thank you for giving new (and extended) life to this family heirloom! -I would also like to mention that when I called to check on the status of my rings, the young lady on the phone was exceptionally courteous, helpful and professional.

Thank you all for your wonderful customer service and superior...

If you are looking for a good price and want personalized service, this is the place to go! On my first visit to their McKinney store, I arrived when they were closing, but they let me in and helped me anyway. They didn't rush me and showed me everything I wanted to see. Their selection of wedding rings were more unique with a lower cost than your typical Zales, Kay Jewelers, Helzberg Diamonds, etc. They are a family owned business, have been around for quite some time, and know that their reputation and relationships mean everything! I was hooked from that point on.

Because of all that, I had complete trust in them and had a custom diamond wedding ring made by Randall. I was worried that my fiance-to-be or myself may not like the ring after he made it. Randall assured me that if we didn't like it, he would make it right and make us "happy". Well, it was done perfectly the first time, and before Christmas just as he promised me!

I will definitely be going back here for that personalized experience and any future...