Subway — Restaurant in McMinnville

My wife went to this location to get dinner for the family and was met with a rude employee. The toaster and credit card machine were down, which isn't her fault. My wife withdrew some cash from an ATM and came back, but the employee never even offered to heat the meat so our sandwiches were cold all the way through. She assembled the sandwiches by just throwing things on the rolls and when this was commented on by my wife, the employee stated "they can wear a bib". When asked if she could heat the sandwiches, my wife was told "they can heat it up at home". The employee acted like she was being imposed upon by paying customers. I called the store hoping to speak to someone with some sense and apparently this same girl was the only person in the building. I asked if she was the person that said these things to my wife, and she cheerfully told me that yes she was, so I got upset and started swearing at her. Not my proudest moment, but it is what it is. I'm not sure what your hiring or training practices are, but you need to work on it. My wife goes to your restaurant pretty regularly, and has never had a complaint. She stated that the gentleman that us usually there is great, but this single experience is enough to wipe all of that away. I'm not a fan of having my family disrespected, and as long as that employee is there, we won't be. We filed a complaint with corporate as well. Hopefully this will...

I ordered curbside delivery. I arrived 1 minute before my app stated my sandwiches were ready I parked in front of the store. I marked on the app "I'm here. I watched employees helping customers, and 1 employee was just standing by the drink machine. I later learned she was "drivethru"? So I waited another few minutes, then drove back around to the drive-thru lane. The customer ahead of me had a large order, it took another 15 minutes, 20 minutes and counting for me. I pull to the window and the same employee handed me my order w/o even asking my name. I asked how she knew me. She said she watched me drive around. She said your order said white sedan. I said the dodge challenger ahead of me is a sedan, my ticket said white SUV. She then slammed the drive-thru window so hard it reopened. All of the employees stopped what they were doing. I drove back to the front, went inside and asked for the manager. She isn't here tonight I was told. The girl was crying behind the back station, when I stated how dare you slam the window shut in a customer's face. You call that customer service? I stated that I had watched her watch me in front of the store waiting and then in BACK of the store in the drive-thru for 24 minutes waiting to get 2 subs. REALLY? I did state to her to go back to school to learn to read. I suggest this manager retrain her on do's and don'ts of customer service. IF the employee...

I'd rather go out of my way to the Morrison location than keep coming here to watch this rude staff talk down to people that don't deserve it. Whether the handi-capped old lady next to me accidentally said toasted or not, give her what she wants. End of convo-no arguing necessary. She could barely stand up and was hanging on to the counter and your staff was ganging up on her and slamming her sandwhich across the counter because she didn't want it toasted and you all heard her say toasted. Is that hard of a fix to lay meat and cheese on bread? She was still on the first step. Your bad attitudes make you and this subway look like trash. Everyone I work with at a very large established business in this town has quit going because of this bad service. You same people want $20 an hour and yet will argue over a sandwhich to a handicapped old lady. Coming from working years of customer service, I absolutely can back myself up that this is not how customer service...