Azie Media — Restaurant in Media

Hungry sad dogs. Tomorrow I go off to the UK to see my granddaughter and I am travelling on my own. My partner cannot get away and I will miss her. I asked her where she would like to go to dinner as a minor consolation and she said Azie so "her wish, my command" I booked dinner. To round the evening out I had also bought her a lovely necklace and the idea was to go here, have a great meal, give her the necklace and have a lovely evening prior to my departure. That was the plan but not the result at all. I have been to Azie a few times. Generally, it has been a good experience so I was not anticipating any issues. It looks like any issues that could have been experienced during other visits had all been saved up specially for last night. We arrive, are seated promptly but it degenerated from here, since my soup took about 20 minutes to arrive and our main courses were at least half an hour after I finished it. Three other parties arrived at tables surrounding us after we arrived; remember this bit if you please. Firstly, my partner is vegetarian, not an unusual dietary preference, and there are no vegetarian soups and only one vegetarian appetizer, which is literally a bowl of beans. She orders a jasmine tea to hold her over, which seemed nice enough, but it is hard to mess up Jasmine tea. At this point it all starts to go wrong. I order the clam chowder which in retrospect was gelatinous, almost gloopy and rather monochrome in taste. Then, we sit, and sit, and sit. I can't say it felt too long but that was down to the charming nature of my companion alone. I have ordered the strip steak and my partner the tofu poke bowl. As we sit we observe that all the three parties around us are tucking into their main dishes (some having ordered what we ordered) and we are still sitting, waiting, sitting, waiting. At this point I think I should say something, so I raise the issue with our server. The meals arrive with a few minutes, and we get going. Well that was a mistake. I had ordered my steak rare. What I got was indeed rare but also almost inedible. As I cut into it I thought my knife must have been blunt but no, the meat was fighting back. Having been subjected to the indignity of being cooked, it was asserting its displeasure by fighting dismemberment. The fries were soggy with a load squashed under the "meat". It was awful. I did not ask for a box as I have two dogs. I was not going to subject them to that steak. At this point we decide to go. I spoke with the manager and was refunded the cost of the steak but to be honest, that just compensated me for inedible food, not an evening, carefully planned being spoilt. Our server was charming. To be honest had the food that did arrive been delicious I would not be writing this review. However, food that, slow to arrive compounded with being appalling has prompted this review. I know from experience that Azie is capable of better. I may go back but thanks for nothing, spoilt evening, bad memory and hungry dogs.

Here are a couple of other reviews. From "Zachary: “Do not get the New York Strip. 28 dollars for the worst Walmart quality piece of chewy shoe leather imaginable. Take this off the menu or change the price to 12 dollars. The chef should be ashamed to serve such an abomination and the manager should be reprimanded"" The second from “Amber” and they ordered steak, too. "the steak itself - while a good size - didn’t taste like anything”

After reading that, what would you think dear reader ? I always feel one mistake is forgivable, repeating that mistake can happen but three time is inexcusable. This is not a failure of service. It is an abject abnegation of managerial responsibility. Servers can only work with what they get and they often bear the brunt of a dissatisfied customer. That is not the issue here. Management is meant to facilitate the jobs of the employees and when service is slow, choices limited for alternative dietary preferences and despite other one star reviews mentioning a particular dish, the same pap is served up, there needs to...

Unfortunately I can't say I had a good experience at Azie. My girl and I went this past Friday night for date night after she recommended the restaurant.

We were about halfway through enjoying our appetizers when our entrees were brought to the table. We set them aside to finish our appetizers. While eating our entrees our server came over and asked if we wanted to see a dessert menu because the kitchen is closing. I found this extremely rude, but my girlfriend wanted dessert so we ordered. The dessert came MID-BITE about halfway through our entrees, and the check was left on the table.

I've never been so obviously rushed out of a restaurant before, and I found it extremely unprofessional. We had an 8:30 reservation, and my girlfriend and I eat fairy quickly (we weren't dragging it out or anything). Don't take my reservation if you're going to rush me out.

I'm giving two stars because my girl enjoyed her drink and everything she ate. Unfortunately I got chicken Teriyaki, and the chicken tasted like it had gone bad. Between that and getting rushed out, I had lost my appetite.

EDITED TO ADD A STAR After speaking with Bob at Azie he was extremely apologetic and offered compensation for my poor experience. He also told me the measures he's taking to fix what went wrong. Doesn't change the experience I had, but they handled the situation very well. Turned my definite "I won't be...

The decor in this place is absolutely fantastic especially at night with the bar lit up. The tables are a bit close together so you’ll be relatively intimate with the other dining guests, but wow does it look nice. The food also tastes excellent and I highly recommend their sushi. So if this place is so awesome why only 3 starts then? It’s simple really: service. I think the kitchen knows what they’re doing (they absolutely crush it), but the hostesses right when you walk in don’t. I was ignored by both of them when I walked in for order takeout most likely because they were deep into a conversation with themselves. Looking past that the more frustrating part of my experience was being told to wait for my order to be finished, but then when it was finished not being told so. It’s embarrassing to say but another customer who was ignored for order pickup like myself noticed my order was complete when looking for his. He told me he got into a habit of checking for others because the longest he’d had to wait before they noticed his order was finished was 30 minutes past his scheduled pickup time. Like how weird is that? The kitchen staff is on it, but the hostesses are so distracted by personal time on the job a complete stranger to me, but a regular customer to them has taken it upon himself to look out for other completed orders like mine. I’ve done 350 reviews on Google now that’s an...