Bootleggers — Restaurant in Medicine Park

ZERO STARS. This establishment has great potential if those in charge ran it properly. I understand that resort town food and beverage establishments can lack certain refinement as their motivation to do better may be associated to a higher percentage of transient customers. I only ordered a cocktail and no food. You can’t mess up a vodka and soda water with lime and my wife took only water. We arrived about 90-minutes prior to closing on a Sunday late afternoon and departed at 6:05PM. My experience and problems with Bootlegger’s were about cleanliness and subsequently the person who explained she oversaw its operation. Simply, the bathroom was disgusting. It looked like it hadn’t been cleaned in weeks. After use, I approached our bartender and asked who was in charge and she said it was herself. I stated my case, and she said a cleaning crew had cleaned it the night prior. She then explained that two staff had called off due to personal matters and they were stretched thin. While I am a compassionate person such excuses in f&b are irrelevant to basic restaurant operation. I won’t say much about her change of attitude to indignation, which I recognized and thusly tried to right the situation with an apology in that I was not trying to offend only give constructive criticism. During our seating, she rarely moved out from behind the bar and spend much time on her cell. This before and after our conversation. When we arrived, she had three customers, two of whom departed shortly after our arrival. A couple more showed but only ordering beverages. From our perspective it was quite slow. My wife has worked in f&b for 25-years. Sadly, she explains such disinterest in what it takes to be fully committed to the responsibilities of running an f&b establishment is more the rule than exception. If you are short staffed, you must learn how to delegate or get off your ars and do the dirty work yourself. Excuses just don’t cut it. If I was a mystery shopper I would recommend, she be fired...

My wife and I went to eat here after a long day of climbing. We were super hungry so just about anything thing would have tasted great. This did not. I ordered the medium meat lovers pizza and there were almost no toppings on the pizza. As far as quality goes even low end chain pizza is better than this. My wife ordered the Bonnie and Clyde and an order of fries. The chicken on the sub was supposed to be fried chicken strips, but instead the chicken was precooked cubed chicken breast that had clearly been microwaved. As far as the fries goes they were you basic crinkle cut that looked like they had been made in an air fryer. If you just want water bring your own. They only have bottles of water. The one redeeming quality was they had live music. Originally this was the reason we went, but I don’t know if it was worth it. The crowing jewel of the experience is someone dropped a deuce in the men’s bathroom on the floor in front of the toilet. The door didn’t lock and there was still feces on the toilet seat, ground, and in the trash can. You honestly can’t make it up. This review started as a 2 star, but has been moved to a 1 after typing this out lol. I never leave bad reviews so this experience should tell you to...

The WORST experience at a restaurant I’ve ever had. For multiple reasons. My husband and I worked in the restaurant industry for years, so are pretty understanding about most things, but this place is atrocious. 1- they obviously did not like that we weren’t drinking alcohol (mind you, we went at noon on a Saturday ) because they refused us give us a cup for water- literally told us they’d have to charge $2.69 for the cup when the plastic “water cups” were sitting right next to the register. 2- We came in with our 2 boys, 4 and 8, because they wanted cheese pizza. It was blatantly obvious they were out off to have children in the establishment. After arguing with me about why they couldn’t give me a cup for water, they proceeded to give me a pizza the size of my HAND (I ordered and paid for a medium that was $14). When I politely informed her that I’d ordered the medium and that, in fact, was not a medium, another employee argued and told me that’s what was on the ticket. I had to walk away. My husband had to physically go show the cook the receipt so we could get the pizza we paid for. Such a sad way to run a could-be great place. I hope whoever really runs this place realizes this needs to...