Marco's Pizza — Restaurant in Medina

I ordered a big square deal with pepperoni, sausage, mushrooms, black olives and banana peppers. Almost an hour later I called the store to see when my order would be delivered. The guy that answered the phone seemed like he was stoned, when I asked how he was he replied, busy. He then told me my order was leaving the store now. I live less then one mile from the location and it was delivered 20 minutes later. The pizza was cold and wrong. I called the store back and spoke with the same guy as before and when I told him my pizza was wrong his reply was, oh come on. I was infuriated! What kind of customer service is that? He didn't even try to offer to make it right. On top of that the pizza they sent me was so firey hot, it was inedible. What terrible service and food! I will not order...

Ordered pizza at 9:44pm. Estimated delivery time says 10:14. Tried to track order from link and email. It would not work. Called the store directly at 10:44 pm. The employee said my pizza was out for delivery. At 10:57 I got a text to say my pizza was out for delivery, provided a text link to track. The text link took me to a door dash link. The door dash driver had not even started heading to the store yet to pick up the pizza which Marcos employee informed me it was out for delivery 15 minutes beforehand. The order is supposed to be delivered at 11:22pm, original time of 10:14 and their employees flat out lied and said my order was being delivered, even though it had not been picked up by a third party service yet. I havent ordered from Marcos in years, and will not again....

It's my favorite pizza+other in Medina with all consideration of price, taste, amount, speed. It's only happened once before in 15 years but today (1-Mar-25) when the pizza was wrong, they fixed it. The other time was close enough so I didn't bother them about it-- it just had a thin crust (which is good too) instead of a regular crust. I've never ordered anything like it before but a crewwoman gave me a cinnamon desert type thing after the fix so I'm actually happy to try it.

I don't regularly get takeout/delivery (maybe once a month) but when I do it's usually there sans other people or myself wanting something else. The surety that I'm not going to be disappointed is a...