Baskin-Robbins — Restaurant in Memphis

If I could give 0 stars for the service my family and I just received I would. Went to this location only because we were in the area, this was not our typical location. Placed an order for a family of four but then changed 1 of the ice cream options. Wondering why our total was higher than usual, get to the window and only had two things correct out of the four we ordered and a bunch of extra stuff. We politely asked to just return the unwanted options and the associate by the name of (Chandra Kant) immediately had a nasty attitude, while loudly making rude comments and even had the nerve to SNATCH the bag out of my husband's hands. They then asked for the card to do the refund, but as I go look up our account, I noticed they charged us a 2nd time, which im sure was on purpose but I caught them.

This was the worst experience I've ever had at a Baskin Robbins, and I will never return to this location.

As a customer if im unhappy with my service but not rude, there's no reason an employee should be rude. I simply asked for a return, after waiting in line for almost 20min and not receiving what I asked...

Horrible customer service. I meant to order a medium mint chip shake and accidentally said “peppermint chip shake”. The lady handed it to me and I noticed it looked pink with no chips in it. I said I meant to order the mint shake with chips in it.. this doesn’t look right. She said no you ordered the peppermint shake. I said well that was an accident, I wanted the mint chip. She would not take the drink back and exchange it, she said it’s already made I cannot re-make it. I was shocked. I had to buy a second shake. I bought it and she handed me a large.. she says “I made it large for you”… I didn’t ask for a large. I’m not going to drink that much. I just wanted the medium mint chip. Now I have a medium peppermint that’s going to waste, AND half a large mint chip that isn’t even my correct order.. who knew they had like 14 types of mint and unless you said the exact correct phrase you’re getting jipped ??? They could have clarified when I ordered. They could have just exchanged the “pEpPeRmInT” for what they...

I visited here after not ordering from here for a few months. When I completed my order for a brownie sundae, I pulled up as close as I could, from the speaker, to the vehicle in front of me. There was not much space to move up, suddenly about 5 times, the lady over the speaker who took my order, kept saying please move forward. I'm thinking to myself, she knows there is no room to move up because there are many cars in line. Hearing her say this repetitiously, I ignored her.

When I went to the window to pay and receive my order, the cashier didn't put a lid on the sundae. I asked for a lid. Never have I had to ask for a lid. I saw that customers in front of me received lids covering of their order. No one wants an unhygienic order.

They really need to check your customer service skills when it comes to serving all customers. I will not be...