Captain D's — Restaurant in Memphis

As much as I enjoy captain d's.I cannot stand this location. It has not failed that every time I go to this one I have some sort of stupid issue. First off, don't even think you're going to use the app for quick drive through service. Because if you place your order online or the app they are going to make you come in to get it. Is it that not the purpose of app so that you can place your order and get it quicker in the drive thru. The manager stated they were just following policy, but none of the other captain d's in the Memphis area seem to go by this policy. Today was no different on my visit. Placed on the app, and was told to come in. Once in the restaurant reeked of a urine smell which immediately turned me off. The young lady at the counter said they did not have corn and did I want anything else. I asked if I would be able to be refunded my up charge if I chose something else and was told no, because I ordered on the app. So I'm supposed to give them free money when it wouldn't work the same way in the other direction. Upon checking my order the young lady l saw corn on my plate. Not sure why she was told they were out of corn. I asked for my receipt and again was told because i placed it on the app they didn't have one for me. It's amazing how this location operates on it's own rules. Anyway, I'll walk from that location down to Southaven before I stop at this location again. Somehow, when spending my money, I still expect common sense and customer service but I can guarantee it's not at...

We were over charged.when we went through the drive thru...and when I called back to talk to the manager..I told her we asked for the Nashville Hot Big Fish on Special $3.99 it is on the store Marque in the front ..she stated they would not honor that price and we were charged $5.49 per sandwich (we ordered 3) because the special didn't start until tomorrow (8/26/19) she said they had to put it up the day before..and I said then why were we not told that at the window..as we ordered ..no total just asked to come around to the window...or order was repeated to us..we even repeated we wanted the fish sandwich that was on special on the sign...I believe this is false advertising if you have it on the Big sign lit up.. because we came at dusk..then say nothing about the price is not honored..it wasn't until we were driving home that we realized that it seemed high for sandwiches that were priced at $3.99 each. I look at my receipt and realized that we were charged $5.49 instead.. then the food was just sub part compared to other Captain D's food I have had..I will give them another chance..I...

Went there last night and ordered about 40 bucks worth of stuff. the food came and the fish was cooked in old burnt grease.told them I didn't want it the girl at the front counter said out loud , it was too high for me!!.like I didn't have it or something.i politely told her you right I'm wrong but give me my refund! The girl was really rude.i don't suggest this place.needs better evening staff smh....

Update 1/12/19 Gm(Pearlie) replied to me. got my info, told me she was going to make things rite.I never heard back from her.so I called her back still got another deliberate lie! Rite to my face.Nothing but gave her my info this is sad.Now i'm worried about the situation What was that all about? Hope nothing foul.please if you have a situation here don't give your info!I did an hope I don't have to put the Authorities in...