Cooper's — Restaurant in Memphis

I was at your Cooper Young location on yesterday and was very unsatisfied. I typically visit 1 or 2 times per month either with friends or coworkers. We have loved the food, drinks and service. Unfortunately, today was not the case. We ordered three drinks.....Hurricane Elvis, Amerito Sour and a Strawberry Margarita. Upon me taking two - three sips of the Hurricane I immediately noticed that the drink was very weak. My friend also noticed the same about her Amerito Sour. As our food came, we advised the server of our issue and she retrieved a Manager ( not sure of his name but he was a young black man with dreads). He asked the nature of our problem and advised us he could not remove the drinks from our ticket but he could get us something else in lieu of what we had. This was reasonable and we understood. Approximately, five minutes later another Manager ( I believe Vernon ) came to our table. He advised that he would not remove the drinks or replace them because "he knew for a fact" that they put lots of alcohol in all of the drinks. We further advised that another Manager has resolved the issue already but he insisted that he was "The" Manager. I requested the name or contact information of a regional manger or a person with greater authority than him. He stated that it was the owner and it didn't matter what his name was because nothing was going to change. I repeated myself and asked him if he was denying a customer to make a legitimate complaint. At this time, he indicated the name was Kendall. I'm not the type of customer to complain about service usually; however, the dismissive manner in which he spoke to us was unprofessional and contrary to how we have ever been treated at this restaurant. As you will see from the attached photos, we did not complete our drinks because of the dissatisfaction. In no way was my party attempting defraud the establishment but rather attempt to be satisfied with date. This simply leaves me and my party completely appalled by what happened. I would greatly appreciate a response from the owner. I in no way want to shed a negative light on what is normally a great place but I feel it necessary that other patrons know how some patrons are treated. As, I was sitting in the restaurant and typing out this complaint, Vernon approached the table and asked "did someone not pay"? We looked puzzled because one friend had paid for his check and left....my other friend had also paid for her check.......I was the only one that had not paid but my credit card was on the table sitting on top of my check. I'd advised the waitress I would pay my check when I was done sending an email. My friend asked was there some reason that he thought we hadn't paid. He stated "I'm just asking you a question". I asked him was it customary that he asked all of his patrons if they paid their ticket while they were still sitting at the table with food and drinks in front of them. Mind you.....my friend and I have simply been sitting here talking amongst ourselves with voices no louder than an average conversation. While speaking with Vernon and the server, we remained cordial and voices not above conversation level. Vernon then says to us loudly......"get out.....just get out....and don't ever come back here again"' In my 45 yrs of living.....I've never been asked to leave a restaurant or any place of business. However, to be told to get out and never return because a customer had a complaint.....did not engage in an argument, paid our checks and actually was civilized is absurd! The manner in which we were treated today was unacceptable. I refuse for this incident not to...

Long review: My family and I (4 adults, 1 kid) ate at Cafe Ole on Mother’s Day we arrived around 12:40 pm. When we walked in the restaurant was seemingly uncrowded and we were seated fast so that was great. The waitress came to the table, she was nice, she did not introduce herself so we didn’t know her name. She brought drinks, chips, salsa, and water to the table fairly quickly as well. The chips were very greasy and bland. We were trying to ask questions about the menu and the mimosa bong the waitress was very inattentive and it seemed as though she was rushing. We placed the order for drinks, which was a mimosa bong and shots of grey goose. We saw the bartender making the drinks and then they sat on the bar for a while. She then brought over the shots and not the tower she kept saying the tower would be out in a minute and she walked past the bar at least twice after that. One of the guest from our party went up to the bartender to ask if that was our mimosa bong, the bartender verified that it was and brought it over to our table himself, no waitress in sight. When we poured our drinks we noticed the mimosa bong was leaking so we told another staff member about this, he started that we shouldn’t have to “deal with that on Mother’s Day”, and he grabbed another one for us. Then our waitress came back and asked if we got our mimosa bong, we asked if we could go ahead and place our food order. The food was okay we ordered the pancakes, shrimp and grits and an omelet. We received the everything else like 5 minutes before the omelet, which the waitress had to go grab from the back. The waitress did not comes back anytime after that to check on the table. We had to ask other staff members to get water and napkins and utensils. The bathrooms were disgusting and dirty no soap in the bathroom and pee on the floors. When we payed for our bill, which was over $100, the man who replaced the mimosa bong stated “Make sure you tip my waitress good”. We payed the bill and left what we felt was an appropriate tip for the service provided. While we were walking out the restaurant the same man who made a statement about the tip, proceeded to walk up to us outside of the restaurant as we were getting in our car and asked about the tip we left we asked if there was a problem and told him about the subpar service. He was visibly upset and stood outside the restaurant as if he was trying to intimidate us. The encounter was very uncomfortable for us and we felt like we were being harassed. I would suggest that Cafe Ole work on their service, cleanliness, and professionalism in the near future. We are from out of town and really wanted to have a nice brunch for mother’s day without the long wait. I am sad that we chose cafe ole as it put a damper on our day. We will not return and I wouldn’t recommend this restaurant. I do hope this review helps and that the staff at Cafe Ole...

The only pro was that we were sitted quickly. Waitress (whose name was not given in the beginning) was not very attentive throughout the experience. The women's restroom was disgusting and smelt bad. One of the stalls were stopped up with fecal matter in the toilet. The other stall had a black ring inside the toilet bowl. The restroom was out of soap and one of the sinks were stopped up with standing water. We had to ask other workers for service at at a restaurant that was visibly NOT CROWDED AT ALL (Inside and outside). As far as the food and service, chips were hella greasy. As said in the beginning, the nameless waitress was not attentive. There were times we had to ask other workers for assistance because the nameless waitress was nowhere to be found or walked past the table without acknowledgement and we also had to have one of our guests in our party help find servers. The nameless waitress took quite some time to takedown our food orders. Food was decent however lukewarm when served. Our table ordered a Mimosa Bong but had to have the first one replaced due to it leaking when pouring. The gentleman who replaced the bong made a comment stating "I'll take care of that because y'all shouldn't have to deal with this on Mother's Day." After we finished our food and the bill was paid, the gentleman who replaced the Mimosa Bong made a comment to "Be sure to take care of my server". I feel like he made that comment because he knew we were unhappy with our experience there. I personally didn't want to leave a tip for the waitress due to our experience (we tip very well IF and only IF DESERVED) however one of our guest decided to leave a $7 tip our nameless waitress. Once we left to the establishment and were about to enter our vehicles, the same gentleman who replaced our Bong and made his comments, decided to follow us outside with the tip in hand and question our decision. We felt VERY uncomfortable and harassed by that interaction along with our experience. This was my first and LAST time visiting this...