Tug's Casual Grill — Restaurant in Memphis

Okay visit but nothing that really stood out. Another st. Jude parent reccomended this place. Went on a week night with my son and my dad. There were other families there eating in the main dining area on the right side but for some reason we were taken to the bar side on the left. Besides all the adults drinking at the bar we were the only ones seated at a table. Definitely odd decision with a child in tow and we weren't getting any adult beverages either. Got to hear foul language from bar patrons throughout the entirety of our meal. Restaurant doesn’t have control on what ppl say, but not sitting us in that area would have made that not an issue at all. Hope management reads this and trains their hosts to not seat families with young kids on bar side. Food was okay. Wednesday is their shrimp deal. 1 lb of shrimp for under 20. No side is included though. You can choose either fried, boiled or 50/50. Son's chicken tenders were decent off the kids menu. My dad's burger was good but he said not worth 17 dollars. I ordered sweet potato fries and they were super soggy when they arrived to the table and not the best. I also order the wed. Shrimp deal all bread. Shrimp weren't bad.

Service: waitress was nice, but did make a mistake that delayed my meal. I ordered all fried shrimp and she told the cook it was 50/50. She came out 30 minutes after she had taken our order and relayed that she accidently told the cook wrong and he was having to ook another batch of shrimp for my plate so there would be a 15 minute delay on that. She then went and got the rest of my parties food. By the time my shrimp came out and my fries my family was already a good way through their meal. Half my shrimp were hot right from the fryer the other half were already cool from having sat. My fries as mentioned above were soggy. Wish she would have brought my fries out instead of holding them, maybe they would have been better.

When looking at the bill I noticed she charged my son's drink as a full drink. His kids meal was suppose to include a drink in the meal price. At that point, we just wanted to go and didn't want to have to argue bout 3 dollars and some cents. But as I have read in other reviews, check your bill before you...

Miss this restaurant. Gumbo was awful. Told the waiter it was bad and he responded "It depends on who's in the kitchen!" Who has time for that kind of gamble?? He asked what I wanted instead and ordered $14 wings...literally received 7 wing pieces. Pieces. And just as dry as could be!! I could've bought a family pack of whole wings for that price and cooked at home. My son's meal was cold (fish and chips) and even the waiter said he wouldn't eat the cold slaw - warned us it was awful. My daughter's cheese pizza was just as awful! I've had better from the frozen section. My friend's meal was the most strange thing....salad with literally only lettuce and eggs. Hooooow is that a meal?!?! He forced himseld to eat his bowl of gumbo after attempting to doctor it up. He was just hungry. Total came to $64. For straight trash! My first and LAST time at this establishment. Also, the waiter didn't remove my gumbo. He was shaking as he served us, as he KNEW it was trash food! I felt like I was on an episode of Hell's Kitchen tonight. Was waiting on the camera crew to step out...because this was surely a prank!! I was too frustrated to ask for the manager. All in all, skip this place!! Memphis has MUCH better to offer!! Anyone in love with this spot has malfunctioning taste buds. A waste of time and money...but never again!

I forgot to add: we weren't given silverware as it was "in the dishwasher." We were offered plastic ware and throw away cups. As everyone around us received the proper napkin and silverware and GLASSES!! I asked for napkins and the waiter offered me BAR SQUARE NAPKINS. I don't know how I made it out of this establishment as peacefully as I...

So today's server, was very engaging, albeit she got our bills completely wrong.. We went there for lunch and got there before the rush. A party of 11, they wouldn't pull the tables together even though we called in advance and asked for arrangements. They said they could accommodate us. When we got there, the hostess said they couldn't pull the tables together so we end up sitting in 3 separate areas. The apps came out before the drinks, 2 of us got cocktails of which we had to return because they were horrible, flat beer. We ordered Cajun chicken sandwiches to wit there was NO Cajun flavoring at all, very bland. The gumbo was actually the best thing that came out of the kitchen and that dish came out after I had to ask for it again. We went there with such high expectations, we'd been there before and were pleased, not this time. Our family was visiting and we were doing the touristy thing, bragging about Mud Island and were drastically let down. As stated in the opening, the bills were supposed to be split and my daughter got the brunt of the charge. We ended up working the bill out ourselves afterwards. To put the nail in the coffin, the air-conditioning was not working! The waitress was wearing a portable fan around her neck. We should've been told when we called that there was a problem. I'm not pleased with our purchase of almost $400! Nothing was removed from the bill. The only reason we didn't leave was because we didn't expect it to be so bad and it was late notice to find someplace else when everyone was hungry. Very dissatisfied and...