Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Menomonee Falls

My family and I stopped in to the Menomonee Falls County line road location as a walk-in order for a take home pizza. We had a long day visiting family at the hospital, were looking for a quick meal to take home. Our 7 year old had been stuck inside all day, without much fun and play. We walked into the store and "Tiny Dancer" by Elton John was playing on the radio loudspeaker. The cashier and prepare line employees were courteous, patient, and had smiling faces. We were asked if we were ready to order. Rather than answering we swirled around the store for some dancing/play time. Rather than becoming frustrated, as many fast food chains would, they joined in song and fun from behind the counter until we were ready to proceed with our payment. These employees are kind, great in customer service, and deserve recognition. They did not know the difficult day we had before stepping into the store, and we all left happy. Later on we were also full thanks to the yummy pizza! The woman who wrapped our pizza also took the time to explain that stuffed pizzas have different cooking time than the original. Great store, we...

Placed order online on Friday Jan 12 830 AM. Big snow event happening. Planned on picking up on way home from work. Stopped by and store was CLOSED! Businesses around them were open and we managed to get to and from work. Slow, but manageable. No email stating business closed. No message when you call store that business was closed. It was not directly on the way home, but not miles off track. Then Saturday the payment for that pizza cleared the bank. REALLY? Called and they did refund the money to our account, but no compensation offer or apology given for Friday. Papa Murphy ya gotta do better. If the store is closed you have to have a way to let customers know that before they arrive to find you closed. Set up so you can't place online order or send customer email that store is closed....SOMETHING. Your pizza is great, but this was truly an...

It is 6:45 p.m. and the store is open until 7:00p.m.. I don't normally visit restaurants that close to closing but it was one of those nights and since it's Take and Bake, I thought it would be quick. The open sign is lit up, there's a big sign on the door that says open 11:00 a.m. to 7:00 p.m. daily and the door is locked. I tried calling the store and nobody answered the phone. I thought perhaps there was an emergency. As I walked back to my car I saw two employees inside come out from the back. I walked back up to the door and pointed to the open sign and they both ran back to the back to hide. I can understand not wanting to stay too long over your shift but this seems a little absurd. These Papa Murphy's employees were definitely not interested in providing any customer service...