Revolution Pizza Mentor — Restaurant in Mentor

Trying to support small businesses. I’m new to the area. Ordered a pizza. Spent 20 minutes driving there. Spent 20 minutes driving back home. I opened up the pizza box. It was not made correctly. I spent another 20 minutes driving back again. Called the establishment. I was on hold again for 15 minutes. I was also hung up on two times. When I arrived, the owner approached the counter. He used two fingers pointing to his eyes, and then to mine. He told me I needed to look at him. I told him I’m an adult, and I didn’t appreciate his unprofessional behavior. He handed me money. He would not remake the pizza. I spent an 1 1/2 hours trying to bring dinner home, and ended up empty handed. Unbelievable.

I just received multiple texts from “the pizza guy” instead of being informed it was the owner. I did not receive an apology. I inquired about adding extra toppings and sauce. I was told I could pay the difference. I paid for those toppings. I think the math is a miscalculation. A medium one-topping pizza is not $30. It’s $15.99 for a medium specialty pizza. It’s $10.99 for a medium cheese pizza. The coupon included one topping. That puts the medium pizza around $12.99. I paid for the additional toppings.

I do not appreciate the unprofessionalism in the response noted below. This was not handled appropriately.

I will not support this...

Absolutely sick, called in about a replacement for an order that was messed up and I was told i could get at a later date. Call up tonight around 8:20pm. Place order, get told the delivery guy was out making deliveries already and it would be probably around 45min+ before I got my order. No problem, I've eaten here dozens of times and love it. It hits the hour mark and I call to see whats up and get told it shouldn't be much longer maybe 10min. Im like cool, and I check to see when they close and see its a 9pm which its 10/15min past but I just assumed I must be getting the last order they probably made it when the delivery guy was out. Another hour goes by, I decided to head up there to see whats wrong and just pick the food up. And its closed. As it should be its over an hour passed the close time at this point. But not even a phone call to tell me I wouldn't get my food? Over 2 hrs and told multiple times its still coming just to end up with no dinner at almost 11pm at...

Edit to review: spoke with the owner and he was very apologetic and willing to make things right - refund will be issued and seems that they didn’t stretch the dough enough etc. I appreciate them owning up to it, issuing a refund, and striving to do better. We ordered a medium pizza from here last night and what a joke. No actual measurements on their website of what a medium is, just says 8 cut. Yeah, 8 cut of miniature pieces. Was so small it was almost laughable (if it wasn’t so irritating and disappointing). Total rip off for $15.99, straight up robbery for what it was. Also, the pizza was not very good in general - undercooked and very generic tasting. Spinach on the pizza had an odd taste. Also ordered a side of ranch with the pizza and ordered a salad with Italian dressing - received ranch with the salad instead of the requested dressing, and no ranch with the pizza. A very disappointing and angering experience. Never again. Spoon next to pizza in pics for...