Gordon Food Service Store — Local services in Mentor

Ok, I go to GFS to get coffee service for a 100 guests. I get 10 pounds of ground coffee and creamers. I start looking at cups and cannot find any lids for the 12 oz cups that I would like to purchase. I have no luck. I find a store employee to help me look. The employee comes over to the cups with me, and states i cannot find any lids for those cups either, but doesn't even look, I assume he has dealt with this concern before. I state you're telling me I'm on my own. I'm confused. I go to the check out and re-state my lid issue to a different employee, and I get a "Hmm", but no assistance from this employee either. At this point I'm questioning how a business would let this thing happen. I would have checked with the store manager about the missing lids, instead I received a level of non-caring , and complete utter customer service failure. I go down to Bauer Supply 7667 Mentor Ave, Mentor, OH 44060 and they walk me to the coffee cups and explain the different styles I may choose from and also have matching lids for all of the cups they carry....

Cashier was rude both times I went to get something for the business I work for. She was on her phone prior to me getting in her lane and looked extremely annoyed she actually had to work. I had asked another girl if she could direct me to a product and she just said it's down there and pointed with her finger. It was indeed down there. Down the whole isle and about three rows over. I couldn't believe how rude she was to me. I had also told her I needed help carrying/loading the product. She just looked at me and pointed up to the front and told me there were carts. What I was buying was very large and very heavy. I just couldn't believe the service I got there. If they didn't sell things in bulk which I need for work I wouldn't be...

As a food service worker, food lover, and pizza-passionate individual, I love this place. Love that we have this option here for the general public. Love the people, selection of products, fact that they partner with businesses to do truck orders.... Love. Community staple!!!!! I'd be absolutely heartbroken if something happened to my GFS. This was the best thing that ever happened to me. When my mom found out about this place like twenty years ago, she bought a reach in chest freezer because she loved it that much. I love you guys. Never...