I visited this particular American Deli with family for the first time and had a horrible experience. I ordered my usual boneless wings combo. I ate my fries first but when I bit into one of my wings, it had no taste and seemed to have been dipping in salt and fried...waaayy too salty to eat. I walked up to the counter to ask if they could either make it over or give me something else to replace it because it was too salty to even eat. With a stupid look on her face one of the girls say they don't put salt on their wings, grabbed my plate, took it to the back as if she was going to have it corrected, then came back and told me that they don't do makeovers and exchanges. I asked for a refund and she said they don't do that either (with the NASTIEST attitude might I add). I asked for the manager and she said he had just left but he would tell me the same thing (a lie). Nowhere on the receipt or anywhere posted does it say "NO REFUNDS, DO-OVERS OR EXCHANGES - ALL SALES FINAL." Coporate and the BBB will be notified next business day. It's not about the money but the principal. I paid for a meal, they didn't respect me nor my business and they don't respect themselves because they don't take pride in preparing edible food or providing decent service. The only way they make money and remain open is because most people grab their food to go and don't bother driving all the way back to try and get their meal corrected. It's a waste of time and money...don't...
   Read moreDecided to try this place after hearing so many good things about the food. Went to the line and waited and once I got up to the line my girlfriend asked a simple question "do you sell flats only" and the response from the younger woman behind the counter was snippy and rude as all get out and asked "how many?" My girlfriend wasn't going to order anything If they couldn't sell flats only so she hasn't even decided on type/quantity. So my girlfriend responded with "I'm not sure, I just was wondering if you could do flats only and she then proceeded to snappily ask again but louder "how many". I'm unsure how this woman still has a job working like that. I will NEVER recommend going here unless you want to be yelled at and be given an attitude from the start. Completely ridiculous. On the other hand the Chinese place next door to them is amazing and they even gave me a discount because of how they treated us at American Deli. If the owner see's this DO BETTER PLEASE! Super sad and disappointed to...
   Read moreGot yelled at from cashier. Yes I was not sure if the drinks weren’t missing because customer who I was delivering to added extra drink later. Cashier got 2 drinks ready but one was not correct size. If I was paying customer, I would want everything as I ordered. Cashier was yelling at me “if I knew how to read, you would know” “you are getting on my nerves “ in-front of over 10 or more people around. I was very embarrassed. Only if she had correct size drinks ready, it could’ve been avoided. Also, only if they train workers well, I wouldn’t have experienced this. As a delivery person, I would never yell at anyone even if wrong...
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