IHOP — Restaurant in Merriam

3 people went to dinner. Only 1 had a good plate. 1 ordered pancakes, 1 ordered a burger and fries, and 1 the salmon dinner. The salmon dinner was good temperature and tasted well. The pancakes were served cold and without butter after asking for extra butter when ordering. The burger had issues. Let's back up to the drinks before ordering food. 1 had water and 2 had soda. The water was almost dropped when placed on the table. 1 soda was asked to have extra ice but when the drink arrived even the waitress couldn't tell which one had extra ice so obviously it wasn't extra ice. Back to the burger issues. First time, waitress stated they accidentally put ihop sauce on it, do you want it remade and she asked the wrong person at the table making a confusing situation. The correct person asked for the burger to be remade. The cooks recooked the same burger patty wiping off the sauce but left the cheese on and that sauce was cooked into the original cheese causing burnt cheese that was ihop flavored and it was left to be burnt under a new slice of cheese to hide it. When biting into the burger, found the burnt cheese, caught the waitress to ask for another actual remake of the burger. We could hear the whining of the cooks in the back, which ultimately made the waitress double check with us on the remake because it would be 8 mins. Yes we want it remade. It took longer than the 8 mins. While we waited for that, a busser came by and took the syrup from the table while the person with pancakes still had 1 pancake to go. Once the burger arrived, we immediately asked for a to-go box for it after checking it for accuracy. 1 person asked a random employee for the name of the manager, this employee said he didn't know. The waitress brought our bill, somewhat excited to save us $2. The total bill was still $47. Most places would have offered to remove drinks for inconvenience or not charged for the burger meal comparing that person didn't even get to eat it at the table. Not this location/ihop. Good luck resolving any issues. It sounds like employees don't know who the manager is and the cooks aren't nice to waitresses. Not 1 employee...

Absolutely no service. Came in around 5:30 pm with my wife and 2 kids. Waited almost 10 minutes to be acknowledged by the host. There was a a young waiter who was by us the whole time and never looked up to say hi or I'll be right with you. The people behind us walked out. After being seated we waited another 10 minutes. No server came up to us about drinks or anything. I had to get up and ask who our server was. Finally got someone over to take our order. Had to repeat it several times to him. So we waited another 15 minutes and I look around. Still no drinks. There was maybe 4 other tables with people at the time. All they're drinks were empty. No one had come around to check on any of the customers. Finally decided to leave. I told the lady up front to cancel out order. She didn't ask why. Just looked up from here phone (!) and said "ok, sorry". I asked who the manager was and she said she (!) was the manager. I said "we've been waiting for a long time, and this is ok with you". Looked back up from her phone and said "well, I'm sorry". Ridiculous. As we were getting back in our car another couple came out and said that they were leaving too. Horrible...

Worst service I’ve ever had. Was there a total of almost 2 hours and hadn’t been checked up on once. We hadn’t gotten our refills nor extras we asked for. We had to flag the manager down (which was literally no help at all) explained to her what was going on. She apologized and said she would be right back. 15 more minutes later, our server came to us almost crying and confused for some reason. Asking what was wrong? As if we weren’t sitting there for 2 hours with no type of help lol. The manger continued to help other people when she said she would be right with us, we finally got up and decided to pay, we had separate checks and she said she wasn’t going to split our appetizers and charged me for three extra things I literally never ordered. My friend tried to explain it to her but all she did was actually roll her eyes at him and shake her head, can’t help but to think this was because of our age. She said the best she could do was give us a 20% discount on only one check, which was literally $4 off. I paid, waited 5 more minutes and never got my receipt or my change. Save your money, or at least don’t go...