Long John Silver's | A&W — Restaurant in Merriam

Wife and I have been visiting this location regularly for the two years since we moved into the area. The only problem we generally have is the "park & wait" system. Don't mind the waiting for piping hot food, but the parking lot is, frankly, a public safety hazard. Tiny spaces just past the drive-thru, tight corners.. Don't know how many times we've seen people get stuck or hit/nearly hit each other's vehicles. But the food has always been excellent, piping hop, and, until now, never a mistake in the order.

We were here the other night, and saw all the "park & wait" spaces full, and we were stuck in the drive-thru. Eventually one of the workers ran out with all 5 or 6 orders to the cars at once, which left all at once in a not-amusing circus routine, then the line started moving again, and again we hassled getting into the "park & wait" spaces which, after awhile, were all full again with cars backed up in the drive-thru. Waited about 20 minutes, and I mentioned to my wife that I bet the worker was saving up another 5 or 6 orders again to save herself a trip, and that our food was probably ready and getting cold.

Sure enough, eventually the worker ran out with the half-dozen orders, dropped 'em all at once, and ran back in. Was a 5 minute circus to get out of the parking lot because one poor woman couldn't get backed up (or moved forward) without risking hitting someone. And yeah, the food was not piping hot - "warm" I would say, which made it extra greasy.

We drove a few blocks home to discover that not only did it take over 30 minutes from the time we were stuck in the drive-thru to get out of there, but they had messed up my wife's order, giving her shrimp instead of chicken. So not only was the girl saving up orders to spare herself some trips, she was getting the orders mixed up as well.

Along with the usual frustration of the parking circus, this was a very bad experience. If it had been our first time, we would not be going back. I'm leaving this review in the hopes that a store manager for this location reads this and works on "save up a bunch of orders at once" issue because it -is- an issue. As customers we need piping hot food correct-to-order, not warm, greasy food that isn't even what we paid for.

We'll give it another chance, but we're definitely wary now of our expectations. Thanks &...

In Robert Louis Stevenson's "Treasure Island" (1883), there is a fictional villain who is the epitome of piracy - the grand high lord of pandemonium known as Long John Silver. This character is a kaleidoscope of intricacies, as flamboyant as a carnival, and dons the classic peg leg and parrot companion. His craftiness knows no bounds - he could even convince a fish to peddle a bicycle! Let's take a break from the imaginary and discuss Long Silvers, a disastrous culinary experience. It's the fast food chain for those who want to explore the negative aspects of their taste buds. You can indulge in a basket of fried food devoid of any nutritional value and, for the daring, add some chicken, seafood, or a crab cake. Your stomach will rumble in protest and your mind will scream, "Why did you do that? A culinary rollercoaster is incomplete without the Hushpuppies that you can add a dash of red vinegar - they add that quirky touch to the experience. However, following its merger with A&W, you may indulge yourself with more than just that. A chili dog with fries washed down with a frosty root beer, anyone? Their website has nutritional information, but before you dive in, be prepared for the guilt trip. You'd be shocked to know that 10g of Alaskan pollock comes along with a whopping 810g of sodium. Maybe four pieces, fries, hushpuppies, and the batter drippings - it's usually what an average person eats. They conclude with a Diet Coke, saying, "I'm on a diet." Let's avoid the astronomical statistics; simply put, living inside a cardboard container is not a great choice. Despite all of this, there's a twist: Long John Silver's isn't so bad after all; it genuinely tastes rather appetizing. They offer enough sustenance to block each and every artery within a 10 mile surrounding area, hence, if Red Lobster is out of your budget, venture into this crispy and fried delight. Treat your taste buds, cardiac health, and common sense to an experience that is rich in...

In all seriousness, I enjoyed the food. Nice cod to sink your teeth into, and the chicken was juicy, in my opinion. As well as the customer service, great job. Fast, reliable, and most importantly, cuts to the chase.

Unfortunately, I have some major concerns that might want to be delt ASAP.

The cleanliness of the place: I get it. Not may workers, and janitor might not be in place. Regardless, maintenance of the place should be upheld and kept. The sweeping of floors, the wiping of tables, and etc. Facilities: Not the worst, but not the best. My visit there, I got to see one liquid spills close to the privy. Had to scoot in a manner, to not touch it. Please make sure that by every hour, it's cleaned and maintained. Employees: And yes, while I did make sure to point out some good things about them, one thing I failed to mention, was the "kind/caring" part. Robotic-like movement, rehearsed lines, no smile, it's as if one doesn't want to work there. And sure, maybe it is a bore to work there. But keep people such as myself happy to come here. All it takes is a smile and a upright posture.

And with that being said, I hope you take a look at this review and make some changes ASAP. The place has potential, and could really use some of the pointers I mentioned. As for the workers, keep up what you're doing! Your food was delicious, and plan on...