Popeyes Louisiana Kitchen — Restaurant in Merrifield

Edit: they did refund my order. It shouldn't have been this difficult, but they did help me.

Original review: I placed an order that was never delivered. The app is glitchy. Ended up with 2 orders delivered. One was delivered, the other was not. They don't have accountability with doordash, and doordash cannot help with order issues. Very convenient for both of them. Also, there is no way to actually get to anyone in support. Automated text responses and email only. Even the phone number instructs you to continue via automated text, never get to speak with anyone. Ever. Craziness. Popeyes was my favorite fast for chain, but no more. I wasted $22 on an order that I never received and no one will talk to me. They've just slipped lately. Too bad. They were a good place for a long time. But they lost a loyal customer and everyone he gets to share his experience with. Everyone I share this with appreciates my issue and is annoyed about it.

I will keep sharing this with everyone that I know who wants to order Popeyes. And they are listening, thankfully. No one likes to hear things like this. I just can't understand companies that have absolutely no regard for their (soon to be "former") loyal customers. That's the only way I can describe this. This is a poor, poor, poor...

They need to fire that manager named Nana.

I come here occasionally for sandwich since it's behind my house but twice I've ordered an all dark meat family meal, they keep giving me breast and wings. Now I gotta waste time going back plus theres wasted food since no one eats white meat in my house and they'll throw it out when I bring it back.

Would not even be big deal if the manager did his job to deal with the problem..instead the first time, Nana is combatively asking me what i want to him to do about it. He wanted me to come up with my own solution to a problem i didnt want nor need. Had to call corporate to even get any sort of resolution. Second time I see Nana himself pack chicken behind the counter and this so called manager still puts breast and wings in here even tho both my receipt and their expeditor ticket says leg/thigh/leg/thigh

If this is the level of attention to detail this man has to simply packing correct chicken pieces then it is terrifying to think what else he is lackadaisical about in running a restaurant.

Shout out to Ezekiel for promptly and professionally handling the...

PLEASE WITH THIS LOCATION DO NOT DO DELIVERY….walk in you get treated in a quick manor. Delivery either; your food is going to be cold. Or they will miss something. This location is great as it pertains to walking in and being served. Unfortunately, I have had 4 different deliveries from this locations either it is missing something or lacks something. First experience (delivery) incorrect order was delivered. While yes my issue was indeed rectified. It was something as minor as missing 2 pieces of chicken in a 4 piece order. Or the sweet tea, not having any sugar at all. And tasting quite bitter. Second experience (delivery) I was optimistic that thing rectified things; unfortunately they yet again were missing items. No drink upon arrival; however was purchased. Reimbursement was provided for there mishap. Something minor; they didn’t add the complimentary biscuit but the receipt stated differently

Overall; great location. When they fix...