Burger King — Restaurant in Mesa

I recently visited the Burger King located in the Falcon View Plaza on E McKellips, and unfortunately, my experience was far from satisfactory. As someone facing homelessness, I turned to this establishment in the hope of securing a meal, only to encounter an incident that left me feeling dejected and unwelcome.

Upon arriving at the restaurant, I immediately sensed an air of discomfort as the manager approached me. Instead of receiving the understanding and empathy one might expect, I was met with blatant harassment. The manager not only failed to recognize my vulnerable situation but exacerbated it by instructing me to leave the property.

It's disheartening when a place that should offer a sense of refuge and sustenance turns into an environment of hostility. As a customer, I anticipated at least a basic level of compassion and assistance, especially when facing the challenges of homelessness. Unfortunately, this was not the case at Burger King on E McKellips.

Beyond the unwarranted treatment by the manager, the overall atmosphere inside the establishment seemed devoid of any warmth or consideration. The staff appeared disengaged, and there was a noticeable lack of customer service. It's crucial for establishments to prioritize empathy and inclusivity, particularly when serving a diverse clientele.

The incident left me questioning the values and customer service standards upheld by this particular Burger King location. In a society that advocates for kindness and understanding, it was disconcerting to experience such callousness, especially when all I sought was a basic necessity – a meal.

Moreover, it is essential for businesses to be aware of their responsibility towards the community, especially those facing challenges such as homelessness. Rather than contributing to the difficulties individuals in such situations already endure, establishments should aim to be a source of support and compassion.

In addition to addressing the issue with the manager's behavior, Burger King on E McKellips should evaluate its overall approach to customer service and consider implementing training programs that emphasize empathy and sensitivity towards diverse customer needs. A business's success is not solely measured by its profit margins but also by the positive impact it has on the community it serves.

In conclusion, my experience at Burger King on E McKellips was regrettably marked by mistreatment and a lack of understanding. I hope that by sharing my encounter, the establishment can reflect on its practices and work towards fostering a more inclusive and compassionate environment for all customers, regardless of their...

I went to BK to get lunch for my husband and I on the way home from the grocery store. My stove broke so I thought this would be a quick solution. The drive through line was very long so I went inside. There I was greeted with a monitor to order from. I asked if anyone could take my order. Th very overworked woman informed me that she was the only one there so I muddled through. I got it taken care of paid for my order and sat…and sat….and sat…. No orders we’re coming out there we’re 3 people ahead of me and after 15 minutes the first customer was given his order and allowed to leave. Meanwhile, my frozen groceries were in the car melting away but there I sat hostage to over worked staff and of course, the ever helpful monitor. 🤣 After 27 minutes, I was finally given my food and granted “His Majesty, The Kings” permission to leave. After I got home disposed of my melted groceries , I decided to send BK a rundown of my experience. Don’t bother. They said that without a receipt, the best I can do is give me it would be a give me a five dollar coupon. I didn’t want a coupon I didn’t want anything. I just want them to hire some people. Anyway, if you’re really hungry, try going across the street to DQ. I think the queen is much better...

My burger and fries where good as expected but the cheesy tots where not good as all. I did not eat more then one. I also only got 7 when it's clearly an 8 piece set. But the biggest thing tonight was when I saw an employee with a paw tattooed on their arm preparing food without gloves on. This included putting frys into a serving bag then dropping said bag into a customer's bag. I asked the girl at the window why this person was prepping food without gloves on she told me "we don't have to have gloves on to porshin fries" or at least that was the just of it, she kept going around saying they don't have to have the gloves on. I was In the food indasty before as a shift lead and never have I ever done that or let any of the crew prep anything for a customer with bare hands. After me seeing that I got home and dropped my fries right in the trash I did not want to risk the cross contamination. I don't even want to think about the way they prep the rest of the food if they don't even have gloves on for the simple task of portioning fries. I will not come back to this...