Charleys Cheesesteaks and Wings — Restaurant in Mesa

The cheese steaks here are good. It's not fast food though because they cook it to order so there will be a wait for your food. Regular size cheesesteak is $9.99 add a side of Fry's for $2.99 and that's all the fries that you get, Even after asking if that was the right amount I was told that's the measurement. You're also going to have to repeat yourself numerous times because they don't speak English and they don't understand what you're saying I had to repeat myself multiple times I've been going to Charlie's since they were a standalone store at the plaza on Stapley in the freeway and it was amazing then when this place first opened the portion sizes were larger there was more meat on the sandwich and now there's hardly any meat and barely any fries and the bread's kind of dry. At the time I was at the store there was a bunch of corporate people there having a meeting right inside the doorway Hopefully they're talking about all the horrible reviews they get and figuring out what they need to do to fix it. Like adjusting the portion size making sure things are fresh making sure the orders are correct training your employees crazy stuff like that and apparently for $3 you get 17 french fries which isn't even actually an entire potato....

Not only will I not ever go there again I'm calling corporate. Yesterday no one spoke any English, until after I got my food. I have an allergy and I told them five times not to cut my sandwich in case there was cross-contamination from them cutting other sandwiches. They couldn't understand me, they had to remake it after another customer translated and said, oh no she's got allergies and she still cut it in the middle. I paid for extra meat and extra cheese I didn't get it due to the lack of information because of the language barrier. Then when I asked for the franchise number so that I could call corporate they argued with me and pretended, or didn't understand what I was asking, and only gave me the store phone number. This is ridiculous....

I will genuinely not be coming here again and I will be requiring compensation. One of my sandwiches I couldn't eat and had to waste $10. I didn't get mayo, tomatoes, or pickles on my sandwich but I did get cheese which I specifically called and asked them to remove the cheese. I did forget to order it without cheese but I called and spoke to the manager and they said I wouldn't have to worry about it. Both meals were ordered with ranch (which is extra) but we didn't receive either things of ranch and my fries were so undercooked I also had to throw them away. One of the short female employees even checked the bags to make sure everything was good. The only things that were edible were the wings. If I could give this place zero...