Chili's Grill & Bar — Restaurant in Mesa

My wife and I decided to have lunch at your location store 390 on Mother's Day weekend. Being type II diabetic, upon arriving my blood sugar had plummeted to 51. We were shown to the bar where my wife and I met Jen the bartender on duty. We ordered a couple cocktails and Jen caught my reactions and my slowed responses to her questions. Jen also picked up on my phone app displaying my blood glucose level as it plummeted even further. After seeing my level number she offered orange juice, pineapple juice anything that might help my situation that was quickly elevatimg to a medical situation. Seeing and understanding, Jen must have knowledge of such emergencies, I accepted her invitation and asked for pineapple juice to hopefully repair my situation. After drinking the pineapple juice, my situation still had not corrected itself. Jen asked if there was anything else that she could do to help. I went ahead and ordered your peanut butter cake in hopes to increase my sugar levels increasing my glucose and taking me out of my hypoglycemia event. You have a manager here by the name of Jacob. Jacob actually delivered the piece of dessert that I had asked for very quickly and with much concern and empathy for my situation. I thanked him and consumed the dessert hoping that it would raise my glucose levels and take me out of this possible medical situation. It did, period! Because of the quick reaction and quick thinking to my situation by Jen and Jacob, my immediate medical needs were met alleviating any need for further intervention. It is important for the person who is reading this comment to know that they have people that report to higher ups in this corporation that actually go the extra mile, consider the health, welfare and overall well-being of the clients that solicit your business. We wanted to thank them and to let their superiors know that the above and beyond actions by these two not only possibly saved a life but prevented a situation that could have elevated to a point that impacted the lives of your customer. I am not sure what Chili's does for an employee or employees that have shown responsibility, respect and the honor of taking care and serving a customer that solicited your business. But if there's anything that can be shown or any kind of citation or recognition that the company can observe or bestow upon these two please consider it. If not, print and include this in their employee file for future recommendation or review regarding compensation and/or advancement within the company. I can't explain to you the level of importance, appreciation, understanding and gratitude for having employees that care. Sincerely, Steve &...

Undercooked burger bites bad service lack of attentive service no Customer Service no tip is that simple then when I called to speak to the manager and told her that her server was doing a horrible job, she got defensive of him which I understand from an employee leadership perspective however, when employee does bad and not committing to the service standards or the experience of the guest in a restaurant that is pissed for the manager in charge needs to do better you have to challenge room toys to be better and do better and when someone doesn’t do what’s right and talk to Julie or poorly of a customer while in the restaurant and they can hear them you need to address that with the employee whether you get defensive or not about or over a phone call from a customer. This employee did a very bad job at serving in fact, I am also a manager in the restaurant industry. This is the first time in my life I have lately not left a tip, but I’m not going to reward, poor performance and under performing individuals who are disrespectful with anything much less a compliment as a leader and restaurant manager you have to coach and you’re developing your employees in a way to challenges them and makes them be better. You have to call them out on the big and the small and when they drop the ball and do something bad you have to let them know that they failed but you also have to do in the way to positive and show support. This manager got instantly upset, rude and disrespectful with me on the phone because she wanted to defend his actions honey you don’t own the Chili’s you also are there working hourly to lead the crew role model instead a good example what you did on the phone tonight was not any of that in fact, you didn’t even consider anything I told you when I was speaking to you on the phone instead you put up a brick wall and got upset instead of listening to the critical criticism and judgment of the employee, who really upset us, and create a very poor experience for a cast , you know that is not the chilies away do you also know that is not how you lied and you also know that that is not the corporate standard when running a restaurant that employee should’ve been coached and what happened instead, you guys are probably over there laughing about it like it was funny it’s OK because that’s the type of person you are and that’s the type of restaurant you will run in if that’s the example you’re going to suck and that’s the way you’re going to be. Good luck to you and your success in...

Could you please tell me why it takes an hour for Chili's to make a Fajita before serving it to me, a physically disabled patron (neuropathy). Yet the table that sat next to us well after we came in got there Fajitas served immediately. In fact the table that sat next to me and my mom was finished and done with their lunch service before I ever got my fajitas served (both meals were not prepared right and were comped by Chili's for the inconvenience). I consider this reverse discrimination considering I am Caucasian and the manager on shift during lunch service is Hispanic. He had an attitude, acted as though he didn't really want to be there, like he had something better to do. He even looked like he didn't wash up to handle the pass (I'm a trained prep cook from the San Diego Job Corps). When I mentioned I was a food blogger to gauge his reaction toward the statement, the manager seemed very disinterested and unengaged. My mother and I are frequent patrons at this particular establishment. My mom and I both find the unprofessional attitude, behavior, and demeanor by this particular Chili's restaurant both appalling and quite disturbing to have experienced for ourselves. And rest assured, if this happened to me a few hours ago (between 11:30 AM and 12:30 PM on Monday 2/3/25), it's probably happening at other Chili's Restaurants in the region, as well. Just thought Chili's corporate offices should know. As a loyal repeat customer, I request my concerns be looked into by corporate with this particular Chili's establishment. Thank you for taking time out of your busy schedule to read my complaint. BTW - I also happened to notice that this particular table didn't have a Ziosk self-pay. It's the table sitting out right in the middle of the restaurant lobby for all to see. It seems as though I was being singled out by restaurant management and staff. I did hear the word 'privileged' being thrown around at that Chili's as we waited for our meals to come. To be perfectly candid, I earned my disability checks by paying into the social security system after ten years of honest labor. Just like every other hard working American has done paying their dues to society. My disability income is definitely no handout. Just wanted to apprise you of a possible situation with the management at this Chili's is all. Thank you again for your understanding...