Dunkin' — Restaurant in Mesa

This location is terrible, and I implore anybody reading this to not waste your time going to this particular store.

Nobody at this store actually knows how to interact with other human beings who make mobile orders. It’s genuinely as if they don’t even see you unless you’re right in their face at the counter. In particular, there’s one very tall lanky younger guy with very short hair that always has the attitude of a petulant little boy and will toss around ingredients and equipment in a tantrum if you ask him to do his job and make your order the way you ordered it. He’s awful and needs to only be working in the back away from people.

This location, somehow, always runs out of at least one major food item very early in the day. It’s somehow possible that a Dunkin Donuts will not have doughnuts. Today they just had zero sandwiches or sandwich ingredients and it was only noon. How? Do the managers not know how to take the time to order product properly?

The product you do eventually get has a pretty solid chance of having missing ingredients or just being the wrong item in general. They’ll forget bacon and seasoning on the avocado toast when it says in bold letters “bacon-topped avocado toast” on the order slip.

Overall, please avoid going to this store. This isn’t a reflection on Dunkin’ Donuts as a whole, it’s just this particular location that needs to be avoided and...

Alrighty, so I used to really enjoy this location. It’s small, clean, usually fast and well-run. I remember there was an older lady who seemed like an owner or manager who would come out and ask how your food was and how your day was going.

However, yesterday I was so disappointed with my experience at this location that I had to write a review. I wanted to stop here on my way home from work to grab a quick bite. It was very busy, and the line was moving fairly slow, but this didn’t bother me. What bothered me was a blonde female employee behind the counter. Everyone in the store was wearing a mask (employees AND customers since it is now REQUIRED), everyone BUT HER. She was preparing food and coffee with no mask or gloves on. To make it even worse, the entire time she was holding her phone up, loudly talking to someone on FaceTime telling them about her plans for the week while she was doing all this. This was in the front of the store, in full view of customers. Not only did it seem extremely unprofessional but the fact that she was preparing food with no mask, no gloves, and holding her phone (which carries so many germs) made me so incredibly uncomfortable that I decided to leave without...

Awful experience. I went in there to pick up a mobile order for my mom, the order wasn’t out, so I sat down and waited. And waited….. and waited. They’re tossing out other orders and I’m the only customer sitting in the store at this point, does anyone acknowledge me? Nope. Not one. Unknowingly my order is sitting behind the counter because the munchkins were out. Did anyone think to come over and 1. Ask who I was waiting for or 2. Come over and see what was going on? Not one soul!!! I finally go up and see what’s going on, I’m waiting about 15 minutes at this point. Only to find out they’ve been waiting to tell me they’re out of munchkins, but they didn’t even come over to see what I was waiting for?!?!?!?! Oh I was livid. On top of that, I watched a kid who looks like he’s 10 drop a pair of tongs on the floor and pick them up and USE them without washing them. DO NOT GO TO THIS ESTABLISHMENT! They don’t care about you!!! I don’t know who’s running this place anymore but it’s so so...