First Watch — Restaurant in Mesa

Cooper/60 location

My daughter (8 years old) planned a whole morning for us, she “saved” some money and decided to take me to breakfast. This is her favorite place, but we had a horrible experience. Being in the food industry ourselves, we try to be understanding and give the benefit of the doubt. We also believe in providing feedback so we reached out to that location to inform them of what happened and to give them an opportunity to make it right. Here’s a short list: No hostess at arrival, was told to wait by another staff member just standing there. (We did the wait list on the app too). we were seated by kitchen and could hear staff complaining about who will take our table. -other patrons arrived after us and received service before we even got a server. -other tables were given water right away, we asked for waters when we sat down and didn’t get them till midway of meal. million dollar bacon was burnt side potatoes were burnt and found long curly hair in it (we all have straight light hair). service was non existent, I couldn’t venue bring it to anyone’s attention because we were being ignored.

So we got the bill paid it and left hungry. We reached out to the location and the general manager seemed disinterested in hearing about our experience. Half heartedly offered to pay for our meal but offered no explanation of how that would work. Do we get a gift card? Do we go in and explain the situation? I emailed her again to get an answer and our email was ignored. It seems clear to us that this location is lacking. Due to this continued lack of communication and genuine interest in their customers we don’t know how to move forward from this. We went to a different first watch location and everything was great! Do we just put this first watch on our “do not eat here” list and spread the word? We’ve tried to give them ample opportunity, as well as time, and we have been forgotten in a similar way we were forgotten at...

I know this place just opened, so the cooks are probably still getting used to the menu, but they could use some more practice. My mom ordered a frittata and—upon first inspection—we noticed it was rather small, and looked kind of deflated. Not a dealbreaker, but we soon realized that it was also VERY salty! The tomatoes tasted like they’d been brined and then salted again. The onions were also sliced very large and needed to be cut up smaller and—although this was supposed to have salmon in it—my mom found only some small flakes and definitely didn’t justify the price. The side potatoes were also very salty and some chunks were crunchy and not fully cooked. I ordered the ricotta lemon-strawberry pancakes and while they tasted good, they weren’t all that special. I can easily make my own ricotta pancakes and put sliced strawberries and lemon curd on top. I ended up sharing half my pancakes with my mom. Our server was nice, but didn’t check in on us after we received our food. To his and the manager’s credit, we were not charged for the disappointing meal. I’ve been to many First Watches and it’s one of my favorite breakfast chains, so I hope the food at this particular location gets better as everyone finds...

I placed an order online and I know they are busy I did call before I picked it up spoke to I believe it was Charles and asked to have extra Pico for my power at I picked it up there was no pico at all for the power app much less an extra one. But as I'm eating it it's very crunchy and I realize there's eggshells in my power at so I called and Lucius answered the phone within the first ring which is great but then kept me on hold for over 12 minutes and no one ever came back to the call having eggshells in my power app and I don't have the option here to show you a picture of it or to show you how long I was waiting for someone to pick up the call... I received an email and I was offered brunch bucks to replace meal but never emailed to me. I won't be...