Chicken Express — Restaurant in Mesquite

Chicken Express @ Mesquite!? Why do you’ll have these young kids without supervision work at this establishment, They don’t like there job, BAD CUSTOMER SERVICE.. Especially the young African-American lady that work the Closing shift on 5/24 Saturday night.

Let me tell My Story: Me & My Fiancé arrived at Chicken Express at 9:30 PM. Keep in mind they close at 10pm, We pull up in the line waited for like five to 8 minutes. We noticed it were more workers in there, However the young lady proceeded to tell us that their close and they will not be taking no more orders at 9:30pm. It’s only for pick up orders ONLY! Which is understandable to a certain extent because they should let the customers know, that be consider to be false advertisement. However, Me & My fiancé Only came to Chicken Express too get 2 Gallons of sweet tea, because thats Our usual. She went on to tell us that it wasn’t any more gallons of sweet tea. We pulled around to the front to leave and noticed that the refrigerator in the front lobby was full with sweet tea. That’s was one thing.. Secondly, I call & the lil rule young lady answered “ I asked her what time did they close? She proceeded to let me know that they close at 10o’clock & you know we won’t be taking no more orders. I said OK can I get your name? She hang up in my face, very quickly. I tried calling back got No response.. Where is there Supervisor? Does that Allow, this or does pay attention to there employees.

Me as the people love Chicken Express, But not the ones with bad customer service, scared they may do something to my food.. I prefer to just stop at the location near Royal Lane near 75, great customer service.. I just had high expectations been that’s it in Mesquite near my home.. I’m naturally optimistic, don’t like to speak negatively. However, they keep with this behavior up this Chicken Express will loss lots of money, or go out of business at this location, if they don’t get no one that actually want to work with wonderful customer service. This location need to hire a mature ready to work individually that’s 35 yrs of age and up.. Those teenagers need supervision, & If the supervisor was that, they mostly definitely need More training ASAP.. Who is the Manager Here at this...

Tonight I went to this Chicken Express where I go a couple of times a month, they have a very interesting ordering system where the employee comes to your car to take your order. obviously their speaker system is broken. the employee was very nice and polite however he could not manage to understand my order which was very simple 3 pieces of chicken and one side order no beverage. The order was filled incorrectly the pieces of chicken were the size of my fingers the food was lukewarm at best. the corn nuggets were cold after sitting in line for 12 minutes watching the three teenage employees, one of them called herself the manager, playing on their cell phones I watched three other cars leave the drive-thru to go somewhere else. Imagine their surprise when I walked inside the restaurant to get the sauce that I requested that was not given to me with my order and they were all talking about how mean I was. I have eaten at other Chicken Express restaurants all around the metro area and they are usually very good. It's a shame that with another Chicken Express less than two miles from here and they want to send their business to everybody around...

Placed an order through uber eats and after 20 minutes I went to check the status of the order and it stated that it (the order) had been canceled by the merchant because it couldn't be "fulfilled". I ended up leaving work to see if maybe I could order something else but I thought it would be smart to call first. They kept hanging the phone up after answering then proceeded to leave it off of the hook. I went up there and there was only one... ONE car in the drive thru. I then went inside and nobody but workers (4 to be exact) were inside. Lots of chicken (which I had ordered. The lady with the glasses ask to take my order and I advised that I had already placed an order but it was canceled by them, the merchant. I also let it be known about the consistent hanging up of the phone ( as I'm talking to them there phones are ringing again but no one is answering) I asked for their names and the lady working the window said she wasn't giving shit and the one with the glasses ran to the back on the kitchen. Both men working never uttered a word. I also asked for the General mangers name but they refused that as well. I recorded a video and will...