Popeyes Louisiana Kitchen — Restaurant in Mesquite

Make sure to check your order before leaving the drive-through window!

I went through the drive-through to pick up a late lunch for myself and my family today, a Thursday afternoon. I made my order around 2pm and got home at 2:15 to find that they gave me someone else's order! Nothing of our order was in the bag, and I had to return to get it fixed. I tried calling ahead so as to limit my wait time, but no one ever answered, and it just hung up on me. I called multiple times on my way back there. I got back to the Popeye's at 2:30. While I waited to speak with someone to get my order fixed, a gentleman ordered his meal from the cashier and was served the wrong food. They had an attitude about fixing it. They were also so incredibly slow to serve the front lobby. Many people were all moving around the kitchen and seemed busy, but the overall service was slow.

When I gave them the bag with the wrong order and my receipt, explaining my frustration at the mistake and the extra time to come back and correct it, the lady just took the bag and receipt to the back of the kitchen repeating "I'll fix it, I'll fix it."

While I waited 10 minutes for them to redo my order, another lady from the drive-through came in with a mistake in her order. Luckily, she hadn't made it all the way home, and it was a quicker fix, but really? A third mistake in customer orders? Just how many are they messing up?

My order was correct when they brought it to me a second time, but said they made no offer of any kind of compensation for the 45 minutes of my time that I had to spend to correct their mistake. No apology either, for that matter.

When I asked if I would get anythingfor my time, they asked me what I wanted and I asked for a discount, a coupon for a future order, or a gift card, they told me that they don't do gift cards. I couldn't believe their answer because I was standing next to a gift card display on the counter, and a lady in the line behind me even pointed that out to them.

I did tell them to refill my drink for me.

This location tends to be slow, but they have good enough food. And the food was good again this trip. But I will definitely think long and hard before coming back, and 100% make sure to check my order before leaving the counter or the...

I went to Popeyes in Pleasant Grove on St.Augustine. I completed a survey online which was on back of my receipt and given coupon code to get two pieces of chicken and biscuit after completing survey at any Popeyes location. I went to this Popeyes in Mesquite with my receipt and coupon code on back of receipt. Now keep in mind I go here all the time because it's near my job. As I begin to order in drive thru I was told to drive to the window in which has never happen. I get to the window gave cashier my receipt, he close the window and the Manager tall African American female looks at my receipt and said you will have to go back to the location where you recieve this receipt. I said excuse me, the receipt states any Popeyes location and I have used other coupons from other Popeyes here before. The cashier gave me back my receipt and I looked at him and said I come here all the time and never had any problems. He said well you can speak with a Manager and it's not going to matter. I pull out of the drive thru into a parking spot and call there Corporate office. I was told any survey coupon could be used at any Popeyes location. I will never go back to this Popeyes anymore. I had the money to purchase my food but, I did a survey on behalf of Popeyes to get two pieces of chicken free.. This Manager needs to be train on customer service because she doesn't need to be working at your Popeyes if she doesn't know your policy on survey coupon codes and she walked away from the window without saying a word to me nor did she try to explain anything to me. If I could give this location a zero I would. Never again will I go back to this location. I will continue going to the location on St.Augustine because this location gets more business and the workers are very professional. I see why your location in Mesquite has...

Unacceptable behavior from the woman at the drive thru. I went to this location on March 8th 2025 and ordered a three piece COMBO. Once I told the woman I wanted dark meat she basically got angry and started to speak to me like a child. She told me I ordered the number three (a sandwich) and not a three piece combo. If there was any confusion she could have nicely told me she misunderstood. Instead she proceeded to scold me like a child and told me “look at the screen again, you’re not ordering correctly, that’s not what your telling me look again at the menu!”. She was very disrespectful, angry and made me feel humiliated. I then drove to the window and a man who said he was the manager was there. I asked him for the woman’s name and for corporates number. He says her name was Mary (African American lady). He then proceeded to give me what was supposed to be a corporate or district managers number and it turns out all he did was give me his own personal number with his name (Alex) and told me I can file my complaint there. I called the number and it was him, Alex, the manager I was just speaking to at the window. I told him I didn’t need his personal number but corporates number. He told me that was personal and he could not give me any other number. I would like to file a formal complaint with someone hire up. Alex the manager refused to direct me to anybody higher then him. Seems like workers at this location don’t like what they do for a living and want to take it out on...