Renaissance Interiors — Local services in Metairie

This store has some incredibly nice and beautiful pieces in it. In the past two months my husband and I purchased two chairs and a sectional sofa from them.

The reason for the 2-star review is that we feel mild-to-moderately swindled, we do not trust this business. When we bought our two chairs one of the managers discussed with us where they were from, that they had been used to stage and expensive home that was for sale and were now being resold though never used, and that they were priced below 50% of retail. The chairs do seem to be never used and they are lovely. But, we paid $750 for them and just saw them on Houzz for $675 (photo below). I am not sure about the sofa.

The second reason we do not trust this store is that when we purchased the chairs, a man who apparently sells his independent furniture cleaning and protection services through their store, suggested we scotch guard the chairs, "just buy a couple cans and you're good." When I went back a week later to buy the sofa, he clearly did not remember me. He said "you don't want to use Scotch Guard, that stuff is terrible, never use that, what I can do using an actual good solution is much better." And then proceeded to show me a YouTube video of how his solution would protect our velvet sofa, for a small fee of $375. I said "oh but last week you said Scotch Guard was good, for our chairs." He said "I did?" and a look of guilt crossed his face and he laughed and then moved on with the conversation. I did not accept his offer, as you might imagine.

So it's not that we will never ever enter this establishment again, they have some gorgeous antiques and the store is incredibly well curated. But, we will avoid consulting with store staff and rather with consult with google first, before we give them any money, to be sure that we aren't paying more than we should for a piece of furniture...

I've always been a huge fan of this store, but the most recent experience has 100 percent turned me off. I've never had a problem with my items getting held by management. This time there were no holds & I was told I had to pay over the phone & if I got there after work & didn't like the item, then my money would be given back as a store credit. I was told they close at 5pm. My goal was to make it there at 4:30pm, but traffic was so bad that I didn't make it there until 4:50pm. The owner's daughter stood at the entry door talking to someone & told me the store was closed. I replied that I needed to pick something up. She said well you need to pay for it. Also, pickup closes at 4:30pm. I was so missed! Not only were they closing 10 mins early, then I was never told I would have an issue picking up. I communicated what I was coming there! I was also corrected that I need to pay first. I'm not stupid... I know you aren't in business to give furniture away. So, I was able to get in after all of that. They counted out my money & then brought me out the chairs out the back. I had asked if the chairs were comfortable prior to getting there. I sat in the one chair & the cushion gave so much that wood frame cut into the back of my leg. I didn't want them because of that. Melissa was at the front counter with a large portion of her staff. She then said to her staff this is why we don't hold furniture for people bc I could've sold these today 10xs fold. She was trying to make an example out of me right in front my face! So rude & disrespectful!!! I would've bought them if the were actually comfortable like I was informed. I will be spending my...

Had an unfortunate experience. I bought a vintage beer hall table with benches for a commercial. Apparently they had a few others in the back but I only saw the one which I photographed and sent to the client for approval. Our delivery driver picked up the table with the receipt brought it to our set shop for the scenic to sand and refinish as instructed ,when I went to look at it I noticed it was a different table. The one I purchased had a solid top and nice rounded edges the one they gave us had a wood plank top with deep grooves and a whole in the center with damaged sharp edges not the nice round edges. Because we already sanded the original finish we had to eat the 433.51 Why they would give me a different table then the one on the floor that I purchased is beyond me and totally unprofessional. The correct table was still there when I went in to talk to...