Substantial Subs — Restaurant in Miami Gardens

The owner is rude as disrespectful, as such is the case with several employees. I ordered a wrap and a sub, and an employee touched a pen and other items while in the process of making my food. I told him that I was not going to eat the wrap, as he had just contaminated the food by touching other items in the process. The sub was completed already, and the server offered to remake the wrap, which was nice if him, although I didn't ask him to do that. However, another loud and bosterius employee began to scream and yell at me during the process, and then the owner starts screaming, and tells the sever "Don't remake it. ". The owner goes off on a rude rant, saying all kinds of things and starts screaming. Let alone, the cashier wanted me to pay for my food before I even made it through the line, or even had toppings placed on the sub that was ordered. I think it's only appropriate that you should be afforded an opportunity to fix your sub to your liking rather than be harassed and asked to pay when your still in line having the order prepared. The owner and several of his emoloyeees, need to learn people skills and leave the ghetto, disgusting arrogance out of the place of work. Owner or not, your behavior and the behavior of your employees was deplorable. Hygiene, cleanliness and safety should be your top priority in your restaurant, coupled with leadership and mutual respect. You serve customers and the community and should carry yourself in a way that people respect. Remember the same customers that observed your behavior today, will be the same ones to tell others about...

Abt May 21, I witnessed the owner & his rude wife totally disrepect & mistreat an older black female customer by refusing to serve her & asking her to leave the establishment. They did not prepare one of her subs as requested, she mentioned that something had not been added, but it appeared she was taking the sub inspite of the error. As the customer was speaking politely with the person topping off the sub, the owner's wife rudely began bellowing out contradicts from afar. The customer asked her twice not to interrupt her. The customer finally told the owner's wife she was rude. At this point, the rude owner at the cash register said "that's my wife", I am not serving you, leave! He said it twice. This was a horrible scene with every customer in the place in utter shock. The owners did not handle this properly. He should have shut his rude wife down & professionally handle the issue with the lady. Do they even know what good customer service is or do they even care! The customer indicated that she had given her order several times to the young girl there. These owners need to provide courtesy, respective service to ALL customers.......and yes your staff make mistakes with orders. I will never patronize this place again; I don't care how good your...

Today 9/11/23 i had THEE WORST customer service experience ever! I had just gotten off work and stopped by to get me and my coworker a sandwich. The cook was very new, didn't know what he was doing.i asked the young lady if the owner could make my sandwich and she said I'm training him, i got you. New guy made my sandwich and i told her the Green peppers were not sauted enough. Manager came and said what's wrong with the sandwich and i said the peppers are not cooked soft enough for me he didn't cook my veggies long enough, rudely cut me off telling me oh so you don't want the sandwich you don't have to buy it...i said i just want my veggies cooked longer then he said "AINT NOTHING WRONG WITH THAT SANDWICH YOU CRAZY!? i said excuse me??? How youre gonna tell me how i like my sandwich???!What kind of customer service is this!? He said we're not making another sandwich..you don't have to buy it have a nice day! I will be sure to spread the word how RUDE these ppl are to my postal family down the street.i will never step foot in this ghetto place again. Customers can make you or break you...smh sandwiches not even all that.. Subs on the run taste MUCH better and they are super friendly nice... I ended up going down the street to Wendy's...customer service was...