Uncle Hanks’ Hideaway — Restaurant in Miami Springs

OK so let’s start at the beginning. We have eaten here 3 times now. First time was when they first opened. They didn’t have a full menu There was only a few items available. OK no problem. We ordered a couple timba burgers and chicken tenders for my son. Burgers were pretty damn good. But the tenders came out raw. Talked with the chef who I think is also the owner and he took them back and recooked them. Was very nice about it. The service was terrible though. OK so they just opened, there are going to be some kinks to iron out.

Then we went back maybe a couple weeks later waiting for things to get worked out. Food was fine when we finally got it. Service was definitely better than the first time. But the food took a long time and we were just hearing excuses about it being busy. It wasn’t that busy. I have been in way busier places with faster service. Menu was still only a few things to order. But ok still not the worst we have dealt with.

This time we hadn’t been back in over 5 months and we decided to try out Hank’s again to see how it is now. Unfortunately it was the worst we have had yet at this place. I say unfortunately because we like to try and support our local businesses. But this time they lost a would-be decent customer for good. We sat down and waited for a bit before we got any service. Finally when she comes we order drinks, an appetizer special and our food all at once. So we wait and wait and wait for the food. It wasn’t that busy, there were only 3 tables occupied when we arrived, one already eating. More tables did start to come in but our food order was in. Finally one of the burgers comes out to the table but it was another table’s food. They went to take it away but since it was put down in front of us they decided to leave it (it was the same burger we had ordered). Our appetizer still hadn’t arrived and we were missing the other 3 dinners. A while after the first plate came out ( fries were cold coming out of the kitchen) 2 other plates and the appetizer show up. But 1 burger is still missing. Overall the food is pretty good with a few issues. The appetizer was missing the aioli it was supposed to have and the kids grilled cheese - burnt and inedible. Everyone at the table was pretty much finished eating and the last burger had still not arrived. One server came by multiple times throughout saying it was almost ready and how they were busy and giving excuses, never acknowledging their shortcomings. What tipped me from patient to pissed is 2 separate tables that came after us got their food before I did. NOT HAPPY AT ALL at this point. I told the server to keep the burger because I don’t want it. Instead of an apology or trying to make it right, she responds “well it’s already done.” I don’t care if it’s done, it’s not on the table and everyone is done eating. It’s not in front of me so it isn’t done. Don’t try to argue about the burger that has taken almost an hour to arrive. I pay the check. They comped the burger and still gave it to us and we left. It seems every time we have come here there are a lot of excuses about everything but no one accountable for anything. Some people will have good experiences here (like the 2 tables that came after us),some won’t. You can read other reviews that touch on some of the same topics. SERVICE will be and is the biggest problem for this place. I hope they get their stuff together to give their customers a better experience but I doubt it. It’s a shame because the food really is good. But between the consistently long wait for food and bad service, it’s not worth spending...

My fiancé and I live in the springs area and we decided to try out this new local spot. We sat outside because the weather was nice. They had fans on so it made it even better and there were minimal bugs on the patio. The server was very attentive and brought everything out quickly. We ordered the fried biscuits as an appetizer, having loved them when we used to go to crackers way back when. They were delicious! Super crispy on the outside and soft inside, with the butter they were fantastic. Just like we remembered them. I ordered the naked wings with tots. The wings were incredible, crispy and fried perfectly. The tots were also delicious. My fiancé ordered the chicken sandwich with fries. He loved it. It was fresh and the chicken wasn’t too thick like other restaurants. It was the perfect amount of chicken for the sandwich. He also loved the thin fries. Overall, this place was a knockout. Right now they have a soft menu because they’re still building up, but the food was still fantastic. I’m definitely excited to try more as they add more to their menu. We’ll...

We had a vaca Frita/burger sandwich with fries which was delicious; Tito’s Timba burger was good and tasty but could use more bacon (2 small pieces of bacon). Our vegetarian had nachos with no meat. (Not a lot of choices for her). We ate inside which threw us off because inside was an ice cream parlor all pink! Way too much pink! I’m not sure if Uncle Hanks is a restaurant or ice cream parlor? Which tonight had limited ice cream not much to offer! I think you need to rethink about the ice cream parlor side and repaint and downsize to a really small section for ice cream. But thats just my opinion; I was just turned off by all the pink and trying to sell it as an ice cream parlor and have nothing to offer. You could just scoop ice cream from the Kitchen! Our waitress Julie was really good, friendly and made sure that the food was good. This was a Monday night and just us inside eating. Inside was hard to have conversations because of the noisy (acoustics) sound. Probably will come back just to try something different and...