Poke-San / Maki-San at The Citadel — Restaurant in Miami

I used to love this place so much! From day 1 I tried the sushi bowls and I would always get the bonsai bowl with lots of extra things added. The good thing is that you add your phone number and your order will be saved for next time so every time we came we just gave our number and pay for the same order over and over.

We came today and we did same as always. The bowl came and none of our bowls had the avocado (this had happened to mebefore when they forget one of the ingredients and I have to stand up and they will say sorry and give it) it always made me mad having to stand up and tell them but that’s the reason why I have my saved order and pay such a high price for it. Today I stand up and nicely tell him it’s okay I’ll wait the guy opened 3 avocados (2 we’re bad) cuts them and when he is about to hand them to me he checks my order and tells me no you didn’t paid for avocados and I say didn’t you just repeated my order and he said yes and I tell him I have always had avocados since the first order you can check and he said yes you are right but not this time - I nicely said so if you just repeated all my orders how come didn’t have it this time around and he said I don’t know but I can’t give it to you. I was in shock of his rude attitude that I said to him I have never felt so disrespected from anyone like he just did. He was about to hand it to me and said I didn’t order it when it was him repeating an order that is been in his system over and over for the last 2 years. I’m sorry but you lost us as a loyal customer that used to come 2-3 times a month not anymore. I will never be back for such a bad attitude from the employee. The owner was there too or manager and he didn’t even apologized that was the worst. In other times they were nicely and even apologized for their mistake but I never encounter them making the mistake and talking me to with attitude. I would have gladly paid for it if he was nicely and admitted it was his mistake but he had the worst attitude when I was so nice to him so NO more! There are plenty places like this in Miami so not coming back here ever again. Your bowls are not $10 for you to treat...

This review is about the service. Miami was just voted the rudest city in the US and every day this is starting to make more and more sense. This was my first time trying this place out, and although the crispy tuna rice was exceptional I can’t say the same thing about the rude cashier. I walk up to the counter and I just stand there waiting while the employee is on his phone, when he finally sees me he stays sitting down and points to the side counter as if he could not to be bothered to walk and greet me. When I walk to the side counter he doesn’t say hello, welcome, this is our menu, how can I help you, absolutely no customer service skills. As I’m looking up at the menu on the board, he points to the menu on the counter, and I ask oh is it a different menu? When he suddenly and condescendingly snaps “it’s the same thing” with a look of annoyance on his face and the harshest tone. At that point, I had to answer back with firmness “this is my first time here sir.” And that’s when his tone somewhat settled. The food might have been delicious, but I probably wouldn’t go back just because of the service. Do...

This "WAS" my favorite Poke Bowl place until today. When in town I would come at least once or twice a week. Today while ordering I was disgusted with how the female preparing my bowl "SNEEZED/COUGH". Literally all over the opened air toppings without ANY ATTEMPT to cover her nose and mouth. Then proceeded to wipe her nose with her forearm since she had gloves on. The cashier said "God Bless You" then they both turned and mumbled something to each other. At that point, I was still in shock just from how loud it was and she had no care in the world. I finally canceled my order and walked to get something elsewhere. Unfortunately, I will not visit this spot again not knowing what is happening if no one is around as far as hygiene with everything that's going on in this world. Googling now "Poke...