Wendy's — Restaurant in Middletown

This is about the management on Breiel Boulevard. Mangers name is Kathy, she was very rude obnoxious, refuse to help, refused to give receipt, when I ask for a replacement she gave me the less cost Burger which was junior bacon sandwich when I had ordered two biggie bags which cost more and she refuse to give me my money back. I had ordered two Biggie bags and the four for four, I then got home the everything was cold 2 biggie bags which were chicken sandwiches an I order two double stacks. No one informed me that they only now give chicken sandwiches In the biggie bags. I am extremely disappointed. I called her she said we had to bring it back there and she would replace it an did not. Well when we got there I found out that the Big E bags had chicken in it and we had ordered the Big E bags with double stackers. .junior bacon cheeseburger two of them to replace .Which cost less and refused to give me any money back. She also refused replace my drinks and I feel that she should not be manager at that store or any store. And having to come back to the store and wait for her I had ordered a Frosty and it already melted she would not replace that. I feel this lady Cathy of Wendy's customer service sucks I feel that I should get some kind of compensation for this.was not told at time of order biggie bags was only chicken, when they did used to...

My recent visit to Wendy's provided an average dining experience that neither exceeded nor fell short of expectations.

The restaurant was clean and well-maintained, creating a pleasant atmosphere. The staff members were polite and efficient in taking my order and serving the food promptly.

The menu offered a decent variety of options, and the food quality was satisfactory. The burger I ordered was cooked adequately and had a decent flavor. The fries were average, neither exceptional nor disappointing.

However, there were a few areas for improvement. The portion sizes felt somewhat small for the price paid, leaving me feeling slightly unsatisfied. Additionally, the dining area could have been better organized to accommodate more guests during busy times.

Overall, Wendy's provided a decent dining experience, but it lacked any standout qualities that would make it exceptional. It's a reliable choice for a quick and satisfactory meal, but for those seeking something truly memorable, other options may be...

YOUNG white Dude at the drive thru on 02/31/2020 around 8:15 pm must really hate his life. He takes my card and gives it back turns his back on me when I say thank you. When i told the girl who gave me my food she says ok then I'm sorry have a nice day but very sarcastically then slammed the window. I think she was mixed im not sure. Thats the Best way I could to describe her...sorry. These young people need more training. Not only that they gave me a junior fry with my meal instead of a small. Very bad experience. They need attitude adjustments.

Update

I give 1 star is for the female employee on the drive thru speaker 01/20/23 11:44 am. If extra rude was a person. She has a very bad attitude. Dont work with the public if you dont like people. Choose another career. She was very aggressive with her responses and wasn't...