Burger King — Restaurant in Midland

I visited this restaurant on September 21st of this year. I had planned to use my coupon codes from my bk app. I always forget the paper coupons. The in-app coupons are more convenient. I walked in side the store to place my order. When I made it to the counter, no one was in line. No one acknowledged my presence. The store manager was sacking orders, yet, she never took the time to acknowledge me. She continued to sack approximately 5 orders before rudely stating that she would assist me soon. After she dragged herself to the counter, i immediately showed her the coupon code in my app. The lady immediately stated in a rude tone” I can’t accept that”! I looked at her with disgust, and before I could say anything, she stated “ the computer is not going to accept it. Rather than argue with that woman, I snatched my phone than left. I made a complaint to the corporate office and I have not received a response from them yet. These Burger Kings are franchised in Midland are a disgrace to the restaurant industry. I guess they don’t care about their customers. I will not frequent this...

I would give less if I could the food was cold the black lady had a terrible attitude and made the situation worse by trying to play the victim role while escalating a argument after I asked her why are you even talking to me I just wanted the food to be made properly but instead she gives me my money back then calls the police (guess black lives don’t matter to black people) all because they don’t want to cook fresh food before closing time well the officier told me to get my refund and don’t come back if I am receiving bad service so I was at work all day and ordered the most simplest thing you could ask for and was treated like a criminal for asking that I receive food that should be made edible and ask for decency and respect only I got rudeness disrespect and an attempt to get in trouble with the cops if you don’t like your job quit plenty of other people who want to work your taking up space and giving piss poor customer service trying to argue with the person...

On arrival, I noticed an elderly woman talking to herself and complaining. I ordered #2, no onions, mozzarella fries, a #10. Payed, poured our drinks and found a place to sit. Elderly woman complained about her burger. She left upset after the 2nd burger. I picked up our order and noticed that the top bun of our Texas double whopper and fish burger were cold. I grabbed my wife's whopper and spoke with the team leader if she could warm the top bun. I didn't get her name, but she was nice enough to get me another. The top bun was still cold on the 2nd whopper given. We told her about it again so they can address the issues with the bread warmer and to prove having more complaints. Burger King team leader offered our money back. We told her it was fine because we were hungry. After this, the team leader gave us a bit of an attitude. We ate and left. We understand that equipment fails and that it is out of one's control. There was no need to be...