Panda Express — Restaurant in Midland

I will never return to the Panda Express in Midland. The way I was treated was absolutely unacceptable. I ordered a plate with double rice, one teriyaki entrée, and another rice as the second entrée. My receipt clearly reflected that. When I got the food something smelled off and inside I found teriyaki, only one scoop of rice, plus broccoli and some greens I never ordered.

I went back immediately and at the window spoke with the manager (thats who was there i didn’t ask for her). She claimed she “heard” someone ask if I wanted super greens. I told her I never ordered that and it wasn’t listed on my receipt. She then called out to an employee to confirm and laughed as she offered me a side of rice, even though my order was clearly incorrect. I was missing more than just one portion, and considering I paid over $10, I expected the order to be made correctly—or at the very least, to be treated with respect.

When I asked for a refund instead, I was told they could remake it or offer a free plate next time. At that point, I no longer felt comfortable accepting food from people who were openly laughing at me. Another manager told me I’d need to contact Panda Cares for a refund because they “couldn’t do anything” at the store. But said it’s not guaranteed I’d get a refund because they offered to remake it. I explained again that I was being disrespected and didn’t feel comfortable to continue to do business there. He refused to issue a refund, handed me a phone number, and when I said I wasn’t leaving until this was resolved, he asked if the police should be called.

The situation made me incredibly uncomfortable. I didn’t cause a scene—I even asked for my receipt back, but they wouldn’t reopen the window, treating me like I was causing trouble.

I didn’t get what I paid for, I was laughed at, and I was dismissed when I asked for fair treatment. That’s why I will never go back. The level of unprofessionalism was beyond disappointing. I offered to throw the food away in front of them for a refund. Denied. It’s...

I recently had an extremely disappointing experience with Panda Express, specifically with their online ordering system. I placed an order online, and to my surprise, it was marked as completed. However, when I arrived at the store, the staff informed me that they had no knowledge of any online orders and were unwilling to assist me further.

Frustrated, I showed them the text message and email receipt as proof of my order, hoping to resolve the issue. Reluctantly, they finally started making my order. To add to the inconvenience, they didn't have any teriyaki chicken prepared, resulting in an additional 15-minute wait.

Overall, this experience left me feeling dissatisfied with Panda Express. The lack of coordination between their online system and the store's staff was frustrating, and the unavailability of the desired item only added to the inconvenience. I hope they improve their online ordering process and communication between their staff members to avoid similar incidents...

I’ve had 3 visits to Panda Express since the opening. Each time I placed the order through the app so I didn’t have to wait in the lines. The first one went great. The second one the food was cold and I picked it up 2 minutes before the time it was supposed to be prepared. The third time, they didn’t even have it ready, even though I showed up after the pickup time. Then they were completely out of Coke. I asked about refunding and they made it seem like it was gonna be this huge process and had to get a manager involved. I told them not to worry about it and filled the cup with Cherry Coke. I get home and taste the Cherry Coke and it tastes more like carbonated water than soda. Maybe they’ll get better with time, but it seems like the employees still don’t know what...