Tropical Smoothie Cafe — Restaurant in Midland

AVOID THIS LOCATION. We’ve never been treated so horribly at a business before. We specified to NOT put cheese in my sandwich as it’s a horrible allergy where I can’t breathe. What do I find? Cheese. My mother also received the completely incorrect smoothie and her smoothie is STILL wrong upon them remaking it. She also refused to remake it at first…

We even specified our order at the window and she reassured us everything was correct. We were not able to get a receipt as they were out of paper.

When we go inside to fix our order, we were met with HORRIBLE attitudes saying “well that’s how it was entered so that’s what we made.”

How are we supposed to know how it was entered when we couldn’t get a receipt?! We verified with the lady taking our order and that’s all we could do.

I understand being in a mood because things weren’t correct. But NEVER take it out on the customers who didn’t do ANYTHING wrong.

They had the WORST attitudes I’ve ever come across. Rolling eyes, scoffing, and sassy behavior.

Disgusting. I’m more mad at their attitudes than I am at the fact they put a bad allergen...

Love tropical smoothie, love the smoothies, love the food! I love the Baja bowl, please bring it back soon! Downside- the kids don't always give me straws for my smoothies in the drive thru, and I've had kids forget my sides a few times. I'm sure it's an honest mistake. Also, how do I know they really replaced with Splenda if they don't write it on the cup? Considering I have had sides forgotten and I know how teenagers are, I feel like if it's written on the side then it was substituted like I asked for. Normally they write it on the side, but lately they have not been, I'm trying to be sugar conscious. I normally go about 2 times a week to the drive thru location.

Also want to mention the 2 guys that work there right now are nice and greeted me nicely. There's some girls that just grunt at me when I say thank you, when I...

I don’t ever write a bad review and I always give people the benefit of the doubt. But I stood in the store for over 10 minutes before anyone acknowledged I was even standing there waiting to order. A worker even walked past me after 5 minutes to go handle the drive thru and didn’t say a word to me, even though they made eye contact and saw me standing there. This whole time while I am hearing multiple people in the back talking about music and blaring songs. I even made sure to stand somewhere I could be seen if they were in the smoothie making area. I understand there is down time and slow moments at work, but you should at least frequently check to see if a customer is there. Especially a Saturday lunchtime. I’ve went to the other midland location the last 2 days, and I was in and out in less...