Dunkin' — Restaurant in Milford

This store will have to begin taking notice of reviews. As much as I would prefer to leave a favorable review, it would not be fair. So, while the store's 3.3 rating is bad nd will most likely see descent bc of this one, the store can change things around. So on my visit, the morning of 9/16/25, I first observed that no one greeted me. On occasion this happens at DD nd it's usually a sign that employees have a disregard for the work, the store, mgmt, customers or all of the above. I also observed that ppl left trash on dining tables. I later discovered that there were no [or aren't any] trash receptacles in the store. So at the time of placing my order, I found it unusual that the person taking my order asked me three time to repeat it. And still after expressing it more than twice, my order for "less ice" was made with a full cup. I saw it b4 the same order-taker filled my cup but since my added ingredients were already in, I didn't remind him bc I'd actually said it thrice already when placing it. Albeit, I can say I rec'd some satisfaction for gaining the muffin I wanted which was not in the display. I asked about it nd the order taker kindly went over to a holding carriage where my desired muffin was available. And thankfully it was fresh, as was my other pastry item. So, with that in mind, imo where room for improvement comes in is to have some basic customer service skills implemented thru training or by example from store owner[s] or mgmt staff. And simply consider trash can placement for the dining area....

This might be the worst Dunkin I have ever been to, and thats saying a lot because they have all been terrible lately. I was told at the order menu that they would be taking orders at the window. Over 20 minutes later I finally get to the window to see the entire staff moving at a snails pace. If I could have gotten out of line I would have but you are stuck once you get in the drive through. There were 2 cars ahead of me. Just 2 and I sat there for over 20 minutes to be "greeted" by a staff that clearly hate their job and were borderline rude. I'm tired of feeling like I'm inconviencing the staff when I frequent one of these places, which until now was at least once a day. Later Dunkin. Either pay your employees better so they actually want to help your patrons or get better people because what you have going on now is losing...

It was a traumatic experience on Thursday morning at 7. I ordered a DunkaLatte and the lady made me a Pumpkin Latte. I went back to them saying I want the one with coffee milk and expresso. They said you ordered Pumpkin Latte and that's the DunkaLatte. The worst is that the person at the registry and the person in charge of the drink kept making fun of me saying I ordered it wrong. “It is too early for this” she said. Honestly, she signed up for the morning shift. If she couldn’t pull it off then don’t work! The workers were so rude and disrespectful. They said they had to refund me the money and charge me again. I fell for it and it was a LIE. I didn't get a refund and each drink costs $7.45! I spent $15 for a drink with humiliation. I...