LaRosa's Pizza Milford — Restaurant in Milford

I've stopped ordering from this LaRosa's.

The pizza and calzones from this location are consistently undercooked. I got to the point where I thought it was a fluke, so instead of "Friday Night Pizza" it became "once a month if we're lucky pizza."

Even given the timeframe, the food arrived undercooked.

Multiple times they'd forgotten my drink or "grabbed the wrong one," after which the rude delivery driver said "well it's only a dollar difference" and got angry when I told her to give me the dollar out of her tip money.

The service in the store is fine, the delivery driver they've hired is absolutely not suitable for the role. Complaining because you have to walk up the stairs? Complaining that you might have to run back to the store to fix your mistake?

This isn't the job for you, lady.

I've been a lifelong LaRosa's fan, so imagine my disappointment when I bragged to my wife (who is from another country) how great LaRosa's is... only to have us both repeatedly disappointed.

The quality has gone downhill, and having met the CEO during an unrelated job (repairing their store after a driver plowed through it) and hearing him complain about timeframes and money, I can...

The 4 times I’ve ordered from this store for delivery they’ve forgotten the drink(s) so highly recommend not ordering drinks if you’re ordering delivery. It’s also pretty frustrating not being able to call the store, as soon as the food was delivered we saw there were no drinks in hand and we tried to call to see if the store could intervene and check if the driver had the drinks in their car still or something but I sat on hold for a “supervisor” for 2 separate call attempts for over 40 minutes, never got through to one. They keep taking our money for drinks but never doing anything about it, but they’ll probably care with a review like this and it’ll be too late.

Update: the supervisor of the store called us and said the 2 litre was left, 4 people went outside and re-checked. No 2 litre was anywhere to be found and piss poor customer service on her behalf laughing about this. I have ring camera footage showing 3 small pizza boxes and no drink were dropped off. We aren’t lying, but we will not be ordering from this store again and will be advising...

Visited the Milford location at about 5pm on a Monday. THIS STORE WAS GROSS! There was 1, yes 1 other couple in the restaurant when we went to sit down. There was garbage and food remains under every table. It looked like a party of children had just left, but again, this was at 5 pm and encompassed the entire public eating space! Every table and booth had something under it. EVERY one! I can understand if they are busy not being able to get everything nice and tidy, but this was empty and this was NOT something that had just happened. This much garbage on the floor took some time to accumulate. We left. I can not imagine how bad the kitchen is if the public area was kept in this poor a shape. You should be ashamed that this location has the Larosa name. Absolutely disgusting!

And Larosa's, in case you would like for me to "contact you about my experience"... save your writing, I was on the phone with Larosa's before I had even left the parking lot!

Thanks for your tone def response. Just shows that you did not actually read what...