Peet's Coffee — Restaurant in Millbrae

Yuck customer service!!!!!!!The clerk at the billing machine couldn’t recognize what we try to order. Are you serious to place a cashier who doesn’t even understand what a customer orders there in an international Airport? One of the customer was complaining about the coffee he ordered tasting weird. The one who made the coffee was least bothered and she didn’t care to make the customer pacify his complaint. I ordered a frappe, I couldn’t identify what it is after I sip and I have to throw the whole cup in the bin. Waste of money and time in our peak travel hours. Management has to take a serious step else you might end up in...

This is in reference to the coffee store at gate D12 in SFO. I usually try to focus on positive aspects in my reviews, however, this location needs attention from management. The staff was distracted, the opposite of friendly, and I had to repeat the order multiple times. The herbal tea from the selection in their display was not available. Finally, I asked for a cup of water with my latte and the tea and was told to go around the corner to the filling station. By far, the worst coffee shop experience in the...

The service from the Asian lady in the morning is horrible. I tried to ask her politely about my employee discount. She ignored me twice and on the third time she said, "Don't you see, I'm busy." I understand that everyone in this place is busy, especially in the morning, but that's no way to treat people. Terrible service. It's better to walk a little further and find a cafe that will give you the service they charge...