Mrs. Fields & TCBY GreatMall — Restaurant in Milpitas

I always come here whenever I come to Great Mall, but you won’t be having my business after today. I was given cookies that were oily and underbaked. I could literally taste the raw dough. I asked for a refund and even let the employees have a look at the bag. The lady there claimed to have not remember me and when another employee came she said I ordered 10 hours ago… and switched to 3 hours. Both employees claimed that I mushed the bag…never...

We went today for my sons birthday and wanted to get some cookies. We decided to do the nibblers and wanted to mix n match the lady that helped us was so rude she wouldn’t listen to us and just packed the ones she wanted. So unprofessional and rude. Will not be going...

Went to buy some cookies and the man and woman staff were so kind and fun to talk with we were supposed to buy only few but ended up buying 1 dozen of the big cookies very good in marketing u guys!!! Nothing beats mrs...