VALLIANI JEWELERS — Local services in Milpitas

I can't even rate this place of how horrible it is. When my fiancé first bought the ring the sales people were like dogs on bone with him ofering prices and promising things they obviously can't keep true too. First time I went to get my ring resized I was told there a fee, but when sales person sold him the ring she said all repairs were lifetime. He asked her about resizing, lost diamonds and cleaning she said all free for lifetime. So I paid the fee ok whatever.

Second time I went to clean and inspect ring the sales person took the ring kept it for 1 week to be cleaned. When I got the ring back it was like brand new, she said there was no charge. All the discoloration the band had and scratches were gone. Great I was happy this happened in November.

Third time I went the Indian guy like others have mentioned talked over me continously, pushed me aside to help potential customers when he was clearly helping a current customer. He said the service I was asking for is 60$ when I told him what previous employee did he said I don't know what she did go talk to my manager. Just pointed me in direction and walked away. I told him no you take me to her tell her I am waiting for her don't disrespect me I am a customer walk me over. He claimed I was being aggressive told him no you are just disrespecting me.

Manager said I am more than 90 days late to do a repair she can't honor the policy. The mall was closed in February it barely opened in March or April can't remember, told her so due to pandemic you can't honor and do what your employee did which is clean the ring and make it brand new? No I can't, coincidence that employee who sold me ring, who took it to clean last time and the jeweler are all new. She said everything is logged I can't do it, told her go back and look at log books then and do what they did last time. Kept refusing kept saying sorry. Finally left and told her make sure you tell future customers of what is real and what is a fake promise when u sell them something. I will find elsewhere to do my maintenance for my ring. I hope the manager and assistant are reading this and realize you guys sell fake promises and nothing is ever their fault they wash their hands so quick and can never do anything to help you. ZERO STARS I don't what 5 star review these people are giving it is probably a bribe for a discount because I can't say not one nice thing...

"Adman "Adi" Sayed wanted a review so badly, so here is our honest review. We went into this location to purchase wedding bands and Adi assisted us. He started off as a decent guy on our first visit and the prices were fair. That same day, we ordered my fiance's wedding band and brought mine home. I didn't check my band before we left, because we trusted that we were being sold undamaged goods. When I got home, I happened to try on my ring again and noticed it had a deep scratch on it. When we returned the following day, Adi told us it was a god thing that we checked it within 14 days, otherwise they would've charged us for the repair. Um, what? Not only that, he became extremely passive aggressive and hostile because I, the customer, was upset about the situation. Upon the third visit, he pretended he did not know us. This is less than 48 hours after he had called me on the phone to notify me that our order was ready for pickup, and he had claimed that we had a "deep bond." Because we did not have the receipt in hand, he nearly refused to give us our goods. Only after multiple attempts to identify ourselves did he finally admit that he recalled our previous interactions. Finally he handed over my fiance's ring, and he accused us of not having left a review yet. I told him his review was on the way now that we had received our goods. He went on to say "Some people are true to their word, some are not. We will see if you are a person of your word." This man openly questioned my honor after providing us a damaged product and then attempting to gaslight us after we had paid hundreds of dollars for our products. I would not recommend shopping here, any interaction will be forced and purely inspired by ulterior motives. Do not trust this man to show you any kindness, everything is backhanded."...

After looking at a couple of other watch and jewelry shops, looking for someone to change the battery in my Wenger Swiss Army watch, I was directed to Diamonds by Chainary. They took my watch apart and told me that the battery had caused some corrosion and changing it would not help. Oh well. They were polite (even offering to sell me another watch) but I left. I soon noticed that my watch was put together wrong, the "10" was in the twelve-o-clock position. They fixed this and apologized. The next day, there was water showing in my watch. I've had the watch ten years and never had this problem until they took it apart. I went back and inquired. The man who helped me was different than the day before. He swore that they didn't cause the problem, that battery changing does not require getting into the front of the watch only the back. I admit I became angry and raised my voice saying that I had never had a problem with the watch before they opened it. If they didn't have to get in the front, why was my watch face in the wrong position after they closed it. He called me a bully and a jerk, wouldn't accept my apology for raising my voice, and kicked me out of his store. I went back later and apologized to another employee for raising my voice, but will never go back to Diamonds by Chainary. Saying that the problems with my watch were not their fault reminded me of a time a hubcap came off of my car right after having the tires rotated. When I went back, the owner said that it wasn't caused by them, but they were the last ones to touch the hubcap. I hope my watch can...