Bruegger's Bagels — Restaurant in Milton

Just visited this location this morning (visisted many times in the past without problems) and it was easily my worst experience in any store I've ever stepped foot in..

Long story short I ordered bagels online to go (to try to avoid long lines) and walked into the store moments after, still waited in line which was perfectly fine and expected. When I got to the checkout counter I explained I had an online order and was hoping to select the bagels since it wasn't an option online (it was only 6 bagels), the girl at the counter said my order hadn't been completed and that it was no problem and asked what bagels I'd like.. a few minutes later I can hear people behind the counter talking about my order and why I didn't place it correctly in the first place.. so I walked over and explained again that I would have but it wasn't an option which is why I came into the store right after ordering and waited in line.

Ronald (who seemed to be in some sort of managment position not because of his actions but because of the way the rest of the employees acted stunned and unresponsive to the situation) got upset with me and explained that they no longer give choice of bagel selection and that you get the default, I said okay and that the women at the front told me something different and that's why I had requested certain types. He said we will fix the for today order but will up charge me for it.. I said great, no problem! A few minutes went buy and they are continuing with the line but ignoring me all while employees are staring at me but still nobody else is helping me with my order (which was already paid for) so I ask if I'm still receiving bagels and if I can pay the difference still because I wasn't being helped and wanted to get going. Ronald them became extremely upset, yelling over me anytime I spoke, berating me and accusing me of not understanding what's he's explaining to me ( which I did the first time.. no problem, it's a bagel, not a huge deal at all..) and then continued to shout at me across the counter and refusing to give me my order until he was done with his anger rant.. when his anger rant was over he told the employee to dump out the bagels they already bagged for me (the ones I had requested that he said were okay) and to give me the standard bagels that he had decided or was default because he was angry?? It was actually bizarre, especially because I was totally understanding of paying a bit more for my order because of what he had explained the first time.. not sure if this guy was having a bad day or not but he totally had a freak out in the middle of the store, on camera, infront of customers and employees..

Also I did try to speak to other employees but everyone just ignored me, I'm a young female, in the middle of this store alone, being berated by an angry employee and not a single other employee did a thing to deescalate the situation.. how scary.

What an insane experience, so unless you intend to be berated by Ronald at this location for simply being a customer, then I would avoid...

I hadn't been to a Bruegger's Bagels in some years and wow did this brand go downhill. To start, this location is downright uninviting. The door has a piece of paper taped to the entrance letting customers know they're no longer welcome to eat inside. Yes there is plenty of open space, but they've removed all of the furniture except a few pieces labeled "employee rest area", or something to that effect. Alright great, I'm forced to eat in my car because they can't be bothered to deal with real patrons and would rather act like they run a ghost kitchen. Next, my wife and I were both asked for our orders at the same time. That's fine if the person making the sandwiches can keep it straight, otherwise since there's nobody else in line, take your time and ask us as you make them, or at least double-check if you're unsure. The cream cheese my wife ordered was put on my sandwich and vice-versa. Not a big deal, and normally it wouldn't bother me at all, but everything about coming to this place was such a poor experience that it does. A few seconds after giving our order, we go to pay and the cashier asks "what did you get?", okay you're asking me instead of talking to your coworker 5ft to your right, or listening to the order I just gave; nothing else was going on, but sure. "I ordered Sandwich A and Sandwich B and a coffee" - "That'll be $37" - How??? Somehow my order was interpreted as 3 sandwiches. Okay, mistakes happen, but it's just one thing after another. Now the checkout asks for a tip and it's irksome. Feels like a derelict business shaking down anyone still willing to come through the doors while offering as little hospitality and service...

Not only is the food amazing but the staff is friendly and honest - ESPECIALLY Ronald! I got some bad news on Wednesday and my head was in a foggy space. I stopped in to have a bagel with my husband and unfortunately ended up leaving my purse behind. That was on Wednesday. I didn’t even realize it was missing until Saturday night (working doubles at work can do that), and after retracing my steps I just could not remember where I put it. Finally, I Had a friend text me how the bagel shop was? And then I remembered that I was there on Wednesday! I called and the staff had immediately put it in the safe, and with everything going on in this world, I think that good deeds need to be shouted from the rooftops to show that there are good people out there. If my purse hadn’t been turned in and put in the safe safely by the staff, I would’ve had to replace all of my cards and license and I also had a Kate Spade wallet in there. So valuable things and hard to replace items. We will definitely be returning, and not just for the bagels but for Ronald also. He saved the day, week and probably several months, hundreds of dollars, and also having to spend probably 72 hours...