Monro Auto Service and Tire Centers — Local services in Quincy

If I could give this place zero stars I would. I spoke to an employee at 1:30pm EST on 6/5/21. I needed to be serviced to fix a mechanical issue (light on my dashboard that won’t come off), and to get an inspection done. When we started the call, I inquired about an appointment request I made online a day or two before. I let him know that my email confirmation said I’d receive an email shortly confirming my appointment, but that email never came. The employees exact words were “ well I’m already seeing someone at 2:30“ (my requested appt. time). I then asked, if if anybody was going to reach out to me and let me know that or set up a new appointment time. The employee asked me if I tried looking at another location or shop. I informed the employee that I wasn’t interested in being serviced at a different location because my car dealership specified that I had to be serviced at this location, because of whatever partnership they have with them. The employee then said well I can’t see you today. I asked when is the next day and time available that I can be seen. The employee then went on to say well I can’t see you until next week. I asked again when is the next day and time available next week that I can be seen. The employee then said well what are you getting done. I let the employee know there’s a light on my dashboard that won’t turn off, and that I also requested (online) to have an inspection on my vehicle done. The employee then proceeded to tell me again that the shop WOULDNT be able to service me until “late next week”. Then the employee asked what car dealership I was referring to earlier in the conversation. I let them know which one, and the employee stated “oh yeah well you’re going to have to drop that off to me anyway, and I’ll get to it when I can”...

Even up until this point in the conversation, I didn’t change my tone of voice, raise my voice, I even took extra care to take pauses/ breaks in the conversation when I felt frustrated that I had been on a now 10min phone call, and still had none of my questions answered or an appointment made. I let the employee know that when I come in to get my car serviced, I’d be staying at the shop to wait, as it’s my only means of transportation, so I’d essentially be stuck there until it’s finished.. The employee then said “well I actually don’t like your attitude, so you can take your car somewhere else”. I let the employee know that if there was a hint of frustration in my tone, it was because were now on a 15min call and I still was not helped, serviced, or had any of my DIRECT questions answered. I then let the employee know that my (still) calm tone still couldn’t nor shouldn’t be confused with an “attitude” because I haven’t raised my voice, become belligerent, etc. The employee then spent another 3-4min reiterating the fact that he feels I have an attitude.. before telling me to take my car elsewhere, and hanging up on me. NOW, I have an attitude. This shop is lucky that this was a free service offered by my dealer because I would NEVER spend my hard-earned money here.. nor with the chain as a whole. I will also recommend to everyone I know to take their money...

We had a very poor experience at this location and I would caution others to find another provider in the area particularly if you have a tire pressure system or sensors in your tires. We've been back to the shop four times in the last six weeks since our tires were installed in April 2020.

1st revisit (two days after 4 brand new tires): Cause: Tire pressure warning. One sensor replaced after putting 4 new tires in two days before.

2nd revisit (4 weeks later). Cause: Blown tire leading to a car crash with my four children in the car. There were five golf ball sized holes in the sidewall and we had to tow the car back to the shop. We asked the shop to help us identify the cause and check for any nails, screws or glass. They did not find any and said there was no clear evidence of the cause. The cost to replace the tire was $160. I was appalled and couldn't believe they didn't make an effort to acknowledge any responsibility. I had the tires replaced 35 days earlier and have driven 200 miles. When I asked them if they could do anything for us, he said he couldn't and that people usually hit pot holes or curbs and come in and lie to him all the time. I told him in good faith that if I hit a pot hole or curb, I wouldn't have even asked for shared responsibility and paid the replacement cost without hesitation. I was driving on a smoothly paved road at a low speed when the tire popped and I was towed from Center street in front of the Goodwin house in Milton (maybe the smoothest road in town) and that I hadn't hit a pot hole or curb. I was appalled, reluctantly paid the $160 to get my car back and immediately drove it to a Toyota dealer to inspect the tires and sensors before I feel comfortable driving in it again with my family. I'll continue sharing my story until the cost of the replacement is reimbursed, particularly because I feel so terrible about this entire experience.

3rd revisit (one minute after picking up my car with the new tire): Cause: Tire pressure warning light. I went back in after paying the $160 and the manager explained to me it should go off after driving at 30+ mph and to bring it back if it doesn't go off. I said I don't feel comfortable leaving until its off and he started to explain to me that the problem was the engineers for these foreign cars making these terrible sensor systems and that his shop does things the way they did 30 years ago. He explained a lot more to me about his shop policies which I'll be communicating in a written letter to the company, but not relevant to the main cause of complaint for this review.

4th revisit (one hour after third visit): Cause: they forgot to give us back our car registration. We got a call an hour after we picked up the car and on our way home from the Toyota dealership. The manager alerted us that they forgot to give us back our car registration so we needed to come back again. We arrived and took the registration. That made it two visits in one day.

Again, just avoid this place if you value your...

I met Justin back in March when he took the store over he has made this shop into a clean and comfortable place to get service done .I know he puts the hours in to do so as well because low and behold I’ll drive by some nights and he’s still there and is always willing to stay late for any customer in need and as I am sitting in the showroom right now Justin and Patrick are staying late to finish my car . I usually don’t write reviews at all because frankly I’m to busy and just forget but I was scrolling through some of the reviews and read the only bad one he has on here I questioned him about it because like he says he’s a straight shooter so why not ask Instead of wondering what’s really true but low and behold he’s modest and says very little about it except that he had to let a technician go for drugs the other day and that he had a feeling it was a made up review he then replies the only thing I can do now is be more determined to provide excellent customer service to get more reviews to trickle that review down . Well I think that’s an excellent plan Justin and I’m sure you will succeed at that but why is it that good guys are never stood up for , So that technician who may or may not have written that review E.Lofgren you young man you should grow up and have some integrity and fix your life and stop trying to bring others down . And Justin as for you good luck with your business and I’m sorry if I upset you for standing up for you but you deserve a voice in this situation and I know you have to much pride to do it your self .Keep up the good work ! ...