I'd give it a "two" at best. Let's share the truth. Rude, disrespectful, uncaring, argumentative, worst service "ever"! Allow me to share my experience today (perhaps it's just me?).

I ordered one scoop of butter pecan w/o nuts in a cone, upside-down in a cup with "2" spoons (one for me, one for the dog). Hey, it's a treat & we all enjoy them. Well, unless you deal with the personality of the older woman that I dealt with.

The very small (itty-bitty) scoop was placed on the "top" of the cone & into the cup. I was handed the serving. I pulled the cone off "bone dry". Zero, nada, zilch. Flippin, what the heck? I was unamused and questioned the serving. The "cashier" decided to get an immediate attitude and cited that was one scoop as ordered. I've never before in the life of my old age, have I ever seen a completely dry and empty cone; I stated the serving was inadequate & unacceptable. I asked that the serving be corrected and I was refused.

After a bit of bantering back and forth between the cashier and myself, I stated to her that she pissed off the wrong customer and veteran. Her service was unprofessional and unacceptable. She stated to me that I pissed off the wrong cashier. When asking for a refund, I placed the serving "nicely" on the metal counter & the cashier made me go to her on the other side of the shop where it was also disturbing other customers who were waiting to make their orders. Again, this too was completely out of line on her part. Rather than sidebar with me to settle the refund & allow other customers to continue with their orders, the older cashier forced the issue in the presence of other customers who were patiently waiting.

I will probably never return to this iconic frozen custard stand as a result of this service. Regarding the cashier's responsive and unbecoming behavior, I hope it is immediately corrected in favor of your establishment.

Check yourself before you wreck yourself! While this may have been an isolated incident & we all have a bad day at times, (over a flippin' bit of custard; really?) The entire concern should have been addressed much differently by that cashier.

I've rated this experience a 2, and giving it the benefit of the doubt, the concern will be addressed. Ice cream goes into the cone too!