I have been a die hard fan of Gramma's since in was on Holgate 20 years ago and was happy when it moved into Milwaukie and happy that it has stayed in the family all of this time and the quality has pretty much remained consistent. The only food complaint is that the biscuits are always rock hard. The gravy is one of the best in Portland but I've resorted to just ordering a side for my hashbrowns. Other than that the food is mostly homemade and delicious. The pies are amazing. BUT . . . the service has been so unsatisfactory for me lately and I don't think I'll be back. 1. One day they were having trouble getting hashbrowns so instead (without telling me) they have me horrible dry chunks of potato that they had bought frozen. Hashbrowns are my jam so I'll have to say I was disappointed, but things happen. I just wish I'd known so I could have ordered something else. Then my medium eggs were over hard so I couldn't eat them either. The very nice lady noticed that I hadn't eaten anything but the sausage and toast and told me she'd make it right at the register. When I checked my receipt she gave me $1. off, of a $12. breakfast. . Wow. The next time I went in I was happy to see potato pancakes as a special. I love potato pancakes and it's hard to find them since Hale's closed so I ordered them. Well, they weren't potato pancakes, they were hash-browns with peppers and onion, they did not hold together at all. I actually didn't mind really because I love hash-browns but I told the server (nicely) about it because I was afraid that they were going to get complaints from Latke lovers. I told her that they usually put some kind of binding agent like eggs and or pancake mix or flour to help them hold together. She said they did put eggs in them and we had kind of a back and forth and she said "I guess maybe I don't know what potato pancakes are then". Well that might be and this was all ok until . . . she went to the doorway of the kitchen and relayed everything that I said to the cook, loudly and in a very patronizing way. The whole restaurant could hear it. It was SO humiliating! I felt belittled and embarrassed and I will NOT be back.