Popeyes Louisiana Kitchen — Restaurant in Mineral Wells

On Friday (3/7/2025), I visited Popeye's in Mineral Wells, TX. I chose to order via the drive thru lane. I intended to order the 8 piece box with all thighs as my husband and I prefer that meat, knowing that's a risk because there may not be that number of thighs available. I asked anyway. Colby made sure I completed my selections because I forgot to make all my choices, i.e., spice level , side, etc. Colby told me that he would check the availability of 8 spicy thighs. After completing the order, I drove around to the first window to pay. I met Colby there and he informed me that a batch of spicy thighs was cooking and would be available in 10 minutes - fresh and hot. Colby, thank you for your kindness and attention to detail while guiding me through the ordering process. You went above and beyond to fulfill my order - you promised 8 hot fresh, spicy thighs and you delivered. You gave awesome customer service and beyond and I...

Attempted to place an order at the kiosk, it would go through "error". I had to literally yell to get someone to come up to the front counter, then the lady was rude letting me know it was because they were out of macaroni and cheese. I was then able to place my order, but waited at least 10 minutes to get 2 sandwiches. Another gentleman came in, waited and finally left because he hadn't been waited on (at least 10-15 minutes). He said he had never eaten it before and from the service we received I bet he doesn't come back, I know that I won't at...

I was driving through and saw Popeyes and thought I would give the restaurant another chance. I’ve had bad experiences in the past with Popeyes. First off, this location was fast, prompt and courteous when ordering the food. The food came quick and fresh! The chicken was cooked to perfection and the fries were seasoned amazingly. I also spilled my drink and one of the managers, named Lailee, helped me out and gave me a new cup. People were nice and friendly and It just made for the best experience. I recommend this...