Ace Hardware of Mineral Wells — Local services in Mineral Wells

Terry was very nice respectful friendly helpful he was leaving to go home on his way out the door one of the other workers said let me stop him he's going out the door home I needed a part for my hot water heater they ordered it for me I was checking to see if it had arrived he came up to me asked how may I help you I told him who I was and about needing the part I told him the name of my cousin who was placing it in for me he said oh yes he came by early this morning and picked it up I was so happy 😊 😃 the fact that he came back to help me how many people do that now days he could have just said tell her I am off come back tomorrow but he didn't he took the time to come back to check on me to see how he could help me What a man what a caring person a true child of God he's a blessing to Ace Hardware a blessing to me a blessing to our world 🌎 🙏💯💜 blessing to our community how many people in this world today that we are living in would have taken the time to come back when they're off duty, on their way home, did I mention at the door, came back in to help someone not very many Terry this man proves to me there is Hope for us mankind to Love, Help, Care for one another ❤ Terry Thank you again 🙏 may our father God Lord and Savior Jesus Christ 🙏 keep blessing you your family and please keep being a blessing to others 🙏 I Love you in the name of Jesus you touched my heart that day I have shared what you did taking time out to help someone else with so many people look at God working through you and the young lady that went running after you I want to say thank you to her as well from the bottom...

I wish every good and decent local business good luck and hope they prosper, especially the new ACE Hardware (which looks incredible and is a major improvement for Mineral Wells and dramatically improved over their old location). unfortunately I previously rated them at 1 star based on poor decisions made by family of management based on bad information that is a direct result of a breakdown in communication that is solely my fault. So I am revising their rating. The owner and family are by all accounts very good people, honest, ethical and hard working. They employ a good, knowledgeable customer friendly staff and have improved their selection while becoming more competitive in their pricing. It's the best place in town to get all your home improvement and hardware supplies and by far the most convenient. Please consider them the next time you have a home improvement project, hire a contractor or just need to add to your tool collection. I...

I have never been into this store where the employees are polite or helpful. They are always rude and cannot answer questions or even show you where product is. I tried to make a return today and was unnecessarily talked down to by whom I assume was the manager. I feel like she and the guy standing with her thought it was funny to be rude to me. Whoever the woman is at the counter who does not wear a uniform. There is no need to be so rude to customers just trying to get things done and purchasing their already overpriced products. I will never, ever go back into this store. Sutherland's will get all of my business from here on out. I would have given no stars had it...