Conga Latin Bistro — Restaurant in Minneapolis

On my birthday, we had the unfortunate encounter with a host who displayed an astonishing level of rudeness. When my sister simply asked about the dessert of the day, she not only hung up on her once but twice. Such behavior is completely uncalled for and reflects poorly on the establishment's commitment to customer service.

Seeking resolution, I decided to call and speak to the manager. However, I was met with even more disappointment. The manager's response was unapologetic and showed absolutely no concern for the despicable customer service we had experienced. It is disheartening when management fails to take responsibility for the actions of their staff and does not prioritize customer satisfaction.

To make matters worse, the manager claimed that they don't have a dessert of the day, despite it being clearly listed on their menu and having been ordered by us on a previous occasion. This contradiction raises serious doubts about the establishment's honesty and integrity.

As a customer who had high expectations for a memorable birthday celebration, I am deeply disappointed by the experience we had at Conga Latin Bistro. The host's rude behavior, coupled with the manager's unapologetic response, has left a lasting negative impression. It is truly disheartening when a special occasion is marred by such unprofessionalism and a lack of regard for customer satisfaction.

In conclusion, our experience at Conga Latin Bistro on my birthday was nothing short of a letdown. The host's rude behavior, the manager's despicable customer service, and the contradictory information regarding the dessert of the day have left us with a negative perception of the...

Service deserves negative 5 stars. Based on the second attempt at looking to sit down and order food. About 9:05 pm my date and I stop at the Conga to sit and get a bite to eat. They said the dining area was close but we could go into the bar to order food. As we start to go to the bar, to sit and order food the host stopped us and requested $10 for each of us for cover. We were there only for the restaurant food, not for the DJ who wasn’t even there yet. So I asked if we can just get the order to go, they gave us the restaurant menu, took our order and literally had my date and I standing at the entrance for about :10-:15 minutes, waiting for the food that wasn’t cooked completely and was still cold, as we attempted to it immediately in the car. They didn’t even offer to let us sit and wait in the empty restaurant seating area. So we went out to the breezeway of the entrance to sit and wait, which makes no sense that we had to do that. The host staff was very unpleasant and unwelcoming. This is the second time I have come here for only food, from my understanding this is a restaurant. The first attempt coming here for the restaurant, it was a little later and that time we were patted down by security and asked again for a cover charge to order food. The male security that time attempt to pat my female friends which seemed very inappropriate so we had left. I rarely like to leave negative reviews, but this is the second chance I have given this establishment both times with negative...

I ate there last night 2/27/2018. First the waitress made us wait and i had to go find her. (There was only 3 tables being used) She was conversing with the bartender. Ordered steak and shrimp dinners. One medium rare and the other well done. Both steaks were medium well. We tried to tell the waitress but she disappeared again, so we dealt with it. Not once did the waitress stop by and ask us how was the food? is everything satisfactory? do you need anything else? Every time we needed something we had to go find her. The food was mediocre considering it wasn't how we wanted it. We had a coupon which had a survey on back. We filled out the survey and can you believe the waitress had the audacity to question us about our answers. We explained to her that she gave us very bad service and we wouldn't tip her much. she deserved nothing but we gave her something anyway. she told us "i don't care, i don't need it". Very rude. We liked the place the first time we went, but this waitress ruined our second experience. She probably told the chef medium well for both. SO RUDE.................QUESTION.......Why is there only responses from the owner when it's a good review. The owner should be responding to the bad reviews also. We all are potential loyal customers and we can all be be detractors. Or maybe...