Jakeeno's Pizza & Pasta — Restaurant in Minneapolis

Service was horrible and the manager was not helpful they over charged me and then said that they could not find my bill to be able to refund me. Update: If you want to talk full story, I was not given a full refund as I should’ve been. I was discharged for multiple items. I was also mistreated and not apologize to a single time. I was, however, told that the manager was busy and could not get to me. Please see the picture of the empty restaurant. I’ve worked in the customer service industry for over 25 years. I have never in my life been treated so disrespectfully. Nor did I ever have to raise my voice, I certainly did ask and then demand for a manager or someone who could resolve the issue, which, of course was not done. Did you come on your reviews and reply to them and lecture your customers which I can clearly see from multiple reviews means something is wrong from your management I suggest you fix it otherwise you’re 50 years in customer service as a Local pizza place is gonna put you out of business real soon. My friend that was with me has been going to a restaurant since she was a young child and she will...

The food is very good, but the service is poor. We wanted a place to sit and talk while we ate dinner. We chose a table to the back of the over crowded, outdoor seating area and we were waiting for our waitress. Someone came and told us we couldn't sit at the four service table because they were still in their busy time and moved us to a small table that barely had room to pull out the chairs. It was after 7pm, on a Wednesday evening. No one else sat at the large table, or even at the other open tables in our section the entire time we were there. Besides being told, not asked, to move the waitress who moved us never bothered to take a drink order or ask if we needed anything. We had to wait for another waitress to come to our table. When we lived in the area, we ordered food and had it delivered. I've always enjoyed the food. We've moved from the area and happened to be there yesterday evening. We thought it would be nice to have dinner at Jakeeno's while we were in the neighborhood. In the future, we will choose a restaurant with a more...

I'm really not one to return food, and can't remember ever returning a pizza, but I have worked in the restaurant industry and if the customer doesn't like the food, you take it back. I was totally dissatisfied with their margarita pizza for a number of reasons and the response I received was, "if you had different expectations, that's not on us, we did our part" It's the expectation of the one eating the food that counts, not the opinion of the manager or the cook. Unfortunately it was take out, maybe they're a bit more amicable if you haven't paid your bill yet. They offered a discount on something else, but as I was already $30 in for what I called junk, "that's your opinion", I didn't want to spend more money there. I never had an experience like that at a restaurant. It was an awful pizza, I know some people don't put red sauce on a margarita but I've never ordered one that didn't (look it up on google images, they're all red) the crust was dry and crumbly brown, like overcooked pita chips, leaving relatively little...