Ray J's American Grill — Restaurant in Minneapolis

Great first night experience on my trip! Second night great! Third night (while keeping in mind I ordered the same thing each night) was aweful! Couldn’t eat it truthfully confused. How can you knock it out of the park three times in a row and make the same dish inedible? So I stopped in so I could speak with the manager because I’d like to continue doing business with the restaurant it’s so convenient for my location I’m staying. I asked to speak to the manager the host/greeter asked me why ? I explained I wanted to bring it to the managers attention because consistency is key! I really want to be there aghast every day for four weeks while I’m here. the convenience factor if nothing else. and the food really was good @ first keep that in mind. I asked the host to speak to the manager because I wanted to bring it to the managers attention because it truly was baffling. But I wanted to bring it to his attention because if you don’t know it’s broken you cannot fix it! I asked for the manager the host essentially asked me what the problem was? I told him and he said OK I’ll let the manager know . 🤷‍♀️ I don’t feel that was correct response because Chances are he’s gonna forget to . It’s a shame for a poor attitude and lack of enthusiasm from your employee.. he literally could stop leaning on the counter to even see if manager was available? He simply offered to pass along the message. I wanted to make sure the general manager got...

As soon as you walk in to pickup an order you have no idea where to go. There isn’t a desk in sight with a host. I walk up the bar to see if my food is there and the tender doesn’t approach me for minutes. The manager is on a seat at the bar playing on an IPad. I ask her where I should go to pick up an order and without looking up she points at the bartender.. great. Gave this place multiple chances and it continually fails. I have never had a correct order from this restaurant. The most recent takeout order was entirely disorganized and they got an item completely wrong. The receipt shows it was rang up correctly but the kitchen didn’t prepare it right. The two other items with the order included gluten free buns. One bun was way different from the other. It was obvious that one bun wasn’t gluten free even thought the receipt said it was. We called and the manager said they talked to the kitchen and they ensure us that both are gluten free. IT IS A REAL ALLERGY AND THIS ESTABLISHMENT COULD BE SERIOUSLY LIABLE IF WE ATE THAT. Unbelievably bad in all accounts. Spend your money elsewhere, this, poorly managed dive is a joke. Their only saving grace is that the food isn’t half bad, when it’s prepared...

I have had great experiences here in the past but last night was not one of those. We decided to come late for wings after my friend played a show. We were in 2 cars and 2 of the 5 of us arrived at 1:35 and upon sitting down, our server informed us that we had 5 minutes to order (which was fine) and that the manager would be locking the doors at 1:45. We ordered wings and a drink and our friends arrived at 1:44 and were immediately told that the bartender (who was the manager also) had already done last call & they couldn't get a drink (turning away an extra $30+ in sales) . The kitchen then automatically packaged our food to go and in a bag... the clear implication being that they wanted us to leave. Our server was very apologetic but it was a very off-putting experience. When you have a sign posted that says "proudly serving wings until 2am every night" & your posted hours of operation say that you're open until 2am, maybe don't be quite so rude about how you execute your closing procedure. I've been in the industry for 30 years & I understand the need to sometimes end operations early but there better ways to handle guests that trickle in later than you...